You’ll find everything you need to know about personal alarms in this free guide. In it, we cover how they work, how they help, and how you can choose the right one.
Step by Step
One press is all it takes.
Whether you’re choosing a personal alarm for yourself or your mum or dad, it helps to know what happens when help is needed. With Careline365, one press connects them to our 24/7 emergency Care Team, who will talk to them and arrange the right help.
4,500+ emergency calls
every month, saving livesWhat happens when the alarm is pressed?
1
Something goes wrong, or a moment of doubt.
Pressing the button lets us know something has happened. If it’s a hard fall, the alarm calls us automatically.
2
Our full trained team responds in seconds.
Calm, supportive and genuinely caring, our team listen through the device to understand what’s wrong.
3
The right help is arranged. Fast.
No time is wasted. Whether it’s the emergency services or alerting a family member, the right people are notified immediately.
Your emergency questions answered
Your emergency questions answered
Got a question about what we do in an emergency? We've answered the ones we hear most often below.
If you can't find what you're looking for, our team is always happy to help.
If you activate your personal alarm and can’t speak, or if an alert is raised automatically through fall detection, the Careline365 Care Team will still take action.
If there is silence or anything unusual, they will assess the situation and follow the appropriate steps to get you help.
This may include trying to contact you on your home or mobile, then reaching out to your emergency contacts or the emergency services if needed.
If you accidentally press your personal alarm, there’s no need to worry.
When your call is answered, simply let us know when prompted that it was a mistake. This will let us know that you’re safe before ending the call. It’s always better to press the alarm and not need help than to need it and not press it.
If you’re listed as an emergency contact for your mum, dad or another loved one, our Care Team may contact you when they need support.
You could be asked to check on them, provide additional information or help them with the situation.
If emergency services are needed, our Care Team will contact them directly, and then contact you to let you know what has happened.
You don’t have to be available 24/7, that’s what our emergency Care Team is there for.
Once we know what’s happened, our Care Team will arrange the appropriate support.
Depending on the situation, this could mean:
- Contacting a family member or friend
- Asking a neighbour to check on them
- Calling the emergency services
- Giving emergency services important information before they arrive
- Reassuring your loved one until help is with them and they are safe
We don’t simply raise an alarm. We listen, assess the situation and arrange the help that's needed.
If you still have any questions or need advice contact us.
What if there's a fall and the button can't be pressed?
All Careline365's EverNear plans include fall detection, meaning an alarm call is made automatically when a hard fall is detected.
Our emergency Care Team can then respond and speak to the person through the alarm. If our team can't hear or speak with them for any reason, they will still ensure help reaches them.
Find out more about Fall Detection
Over 9,000 families supported
every month
Over 120,000 calls
received every month
4,500 emergency calls
every month, saving livesIncluded with all EverNear plans
Your EverNear Member Profile
When you join, you create your EverNear Member Profile, a secure record that makes sure our Care Team has everything they need in an emergency.
It covers your medical history, medications, GP details, and emergency contacts, everything first responders should know in an emergency. Even if you can’t speak, we have everything we need to get you the right help and brief the emergency services before they arrive.
Your emergency contacts
The people you trust, included in your care
Choose up to six contacts, family, friends, neighbours, whoever you'd want our emergency Care Team to reach. In a non-emergency we contact them first. In an emergency, 999 comes first, then your people. Either way, you're never facing it alone.
Not sure who to choose?
We'll help you work it out when you join us.
When choosing your contacts, pick people who are easy to reach and nearby if possible, and make sure they know they are on your list.
Key Safes: letting help in quickly
A key safe is a small, secure box fixed to your outside wall. It holds a spare key protected by a short code of your choosing, giving emergency services and trusted contacts a way into your home if you're ever unable to get to the door yourself.
We store your key safe code securely as part of your EverNear Member Profile, so, help can reach you quickly, without delay or damage to your home.
You can add a keysafe to your plan once you have your recommendation.
Not sure where to start?
Call free 0800 101 3333
From 9am - 5:30pm, 7 days a week.
Frequently asked questions
Frequently asked questions
Got a question? We've answered the ones we hear most often below. If you can't find what you're looking for, our team is always happy to help.
If you accidentally press your personal alarm, there’s no need to worry.
When your call is answered, simply let us know when prompted that it was a mistake. This will let us know that you’re safe before ending the call. It’s always better to press the alarm and not need help than to need it and not press it.
If you activate your personal alarm and can’t speak, or if an alert is raised automatically through fall detection, the Careline365 Care Team will still take action.
If there is silence or anything unusual, they will assess the situation and follow the appropriate steps to get you help.
This may include trying to contact you on your home or mobile, then reaching out to your emergency contacts or the emergency services if needed.
If your personal alarm includes fall detection, it can automatically raise a call if a hard fall is detected.
Fall detection is designed to provide an extra layer of support in situations where you may be unable to press your button. However, it cannot detect every type of fall, so whenever you are able to, it’s always best to press your button yourself.
If a fall is detected and there is no response, the Careline365 team will follow the appropriate steps to check on you and arrange the support you need.
You can learn more about how fall detection works here.
Fall detection is a feature included with Careline365’s personal alarms that can automatically raise a call if a hard fall is detected.
Using built-in sensors, your personal alarm is designed to recognise sudden impacts while filtering out everyday movement. If a fall is detected and there is no response, it will raise an alert so the Careline365 team can check on you and arrange support if needed.
Fall detection is designed to provide an extra layer of reassurance, especially in situations where you may be unable to press your button. If you are able to, it’s always best to press your button yourself.
You can learn more about how fall detection works here.
The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.
30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.
Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.
We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.
One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.
A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.
Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.
Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).
We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).
We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.
4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.
12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).
Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.
Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.
Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).
Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service
From less than £1 a day - Annual price for service is £360, which split over a year days equates to £0.986 a day.
If you still have any questions or need advice contact us.
Explore
Trusted by thousands of families across Britain - find your perfect plan today.
Quick Quote
Find my alarm
- Choosing a selection results in a full page refresh.