Choose Your Personal Alarm

To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.

Essential Plan

From £9.99 / Month

Essential Plan includes:

Standard connection speeds
Landline required
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.
Recommended

Complete Plan

From £24.99 / Month
When paying annually
Fall Detection
Fastest Connecting

Complete Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

Essential+ Plan

From £19.99 / Month
When paying annually
Fastest Connecting

Essential+ Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

GPS Pendant Plan

From £21.99 / Month
When paying annually
GPS Tracking

GPS Pendant Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

GPS Pendant Fall Plan

From £23.99 / Month
When paying annually
Fall Detection
GPS Tracking

GPS Pendant Fall Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

By joining the Careline365 service, you benefit from

Simple setup

You want to feel reassured as soon as possible, and straightforward setup with all alarms makes it easy to start feeling more at ease.

24/7 monitoring

Our UK-based team can be reached day or night by pressing the button on your alarm pendant.

Lifetime warranty

We believe in our service and provide a lifetime warranty on all alarms so you know you’re in safe hands.

How Careline works

Exceptionally easy to install and super fast response times

Order

Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.

Connect

With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.

Peace of mind

Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the help you need, whenever you need it.
Join Careline

Careline provides a vital lifeline

Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones

Trustpilot

Careline FAQs

Our aim is to reassure and give confidence to our users

By choosing a fall detector pendant, you benefit from automatic alerts after a fall. This means you won’t need to press the button if you fall and can’t get up.

The fall detector pendant is programmed to sense when you have fallen. If you do not move within twenty seconds after a fall, the alarm will send an automatic alert to our monitoring centre, and a member of our team will answer your alert and arrange help on your behalf.

Find out more by calling our team on +448001013333.

If you choose one of ourout of home alarm plans, you will benefit from GPS tracking. When your alarm is activated, the GPS feature will provide our monitoring team with your location, allowing them to send the help you need direct to your location.

All pendants are IP67 rated, meaning they are water resistant for up to thirty minutes in one metre of water. This means you can safely continue to wear your pendant in the shower. However, we do not recommend wearing your pendant in the bath, as exposure to soapy water may damage the waterproof seal.

The alarm base unit is not waterproof and should not be exposed to water.

We are committed to helping you feel confident and reassured. That means knowing you can rely on your personal alarm. If you experience any problems with your personal alarm base unit or pendant, call our team on 0808 304 4336 and our team will arrange a replacement.

All orders are dispatched with free next day delivery if ordered before 5pm. This means your personal alarm could be with you within 24 hours of placing your order.

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.