You can't be there all the time for Mum and Dad, we can. Our 24/7 UK monitoring and fall detection gives your elderly parents their independence and you peace of mind.
When something happens, Mum or Dad simply presses their watch or pendant alarm, or a fall is detected automatically. They’re connected to our 24/7 monitoring team in seconds, day or night.
Rob - Trustpilot
There are three ways to stay protected. For safety around the house, choose our Home Alarm Button and Hub. For protection both at home and out and about, choose between our personal alarm watch and GPS pendant alarm.
Every one of our alarms for seniors has automatic fall detection, is shower-proof, and comes with EverNear monitoring from £27.50 per month.
Our small, lightweight personal alarm can be worn on the wrist or as a pendant. It connects Mum or Dad to our team in seconds, if a fall is detected, or if they press the button.
Pressing the button lets us know something has happened. If it’s a hard fall, we will be notified automatically.
Calm, supportive, and genuinely caring, our fully trained team talks through the device to understand what’s wrong, and how we can help.
We’ll call the emergency services if they’re needed and get in touch with your emergency contacts, such as family or friends, in the order you’ve chosen.
A personal alarm lets your Mum or Dad call for help at the press of a button, wherever they are at home, and with our GPS alarms, when they’re out too. Every Careline365 alarm is also a fall alarm for elderly parents: a built-in sensor recognises sudden, hard falls and alerts our Care Team automatically.
Our team is UK-based, with most from 999 and care backgrounds. They talk through the alarm to find out what's wrong, then arrange help and let your emergency contacts, such as family or friends, know. Choose a wearable button with a home hub, a GPS pendant alarm worn around the neck, or an alarm watch.
From 9am - 5:30pm, 7 days a week.
“It has saved my life twice ... there is always someone at the end of the line”
Audrey has been a Careline365 member for several years. Her daughter Anne talks about what it means to know someone is always there, and what happened when they needed us most.
Maureen Cable is our Nurse Ambassador. She has worked in healthcare, across intensive care and A&E, for five decades. She knows first-hand how important early access to emergency care is and is a strong advocate for our alarms’ rapid connection time and the caring, fully trained team that’s always ready.
You’ll find everything you need to know about personal alarms in this free guide. In it, we cover how they work, how they help, and how you can choose the right one.
Trusted partner to the NHS, and rated Excellent on Trustpilot.
From 9am - 5:30pm, 7 days a week.
A personal alarm is a small wearable device that allows you to call for help at the press of a button. It’s designed for older adults or anyone who may need support in an emergency, whether at home or out and about.
When activated, the alarm connects you to a trained response team through Careline365’s EverNear service, so someone can speak with you and arrange help straight away.
When a personal alarm is pressed, or if fall detection is triggered automatically, it sends an alert through to a 24/7 monitoring team.
Within seconds, a trained responder will speak to you through the device to understand what’s happened and decide what help is needed. Find out more about how fall detection works here.
A personal alarm is for anyone who wants to feel safer and more supported, especially older adults, people living alone, or those with health conditions or mobility concerns. It’s ideal for people who want to continue living independently at home, with the reassurance that help is always available at the press of a button.
It also gives families peace of mind that their loved one can quickly connect to a trained response team in an emergency.
When the alarm is pressed, you are connected to a trained responder within seconds through Careline365’s EverNear service. They will speak with you to understand what’s happened and stay on the line while arranging the appropriate help.
This may include contacting a family member, caregiver, or emergency services, depending on the situation. If the alarm is pressed accidentally, that’s no problem. The team will simply check that you’re safe before ending the call.
EverNear is Careline365’s personal alarm service, providing 24/7 monitoring and emergency response support. When a personal alarm is activated, EverNear connects you to a trained team who can speak with you, assess the situation, and arrange help quickly.
It's designed to connect you to help when it matters most, whether you're at home or out and about.
The alarm device is £99, a one-off payment. EverNear monitoring is from £27.50 per month. Paying annually saves £102.
To find out what would best suit you or your loved one, you can get a free quote here.
Your alarm is there to be used, whether that's in an emergency, an accidental press, or your regular monthly test call.
This typical usage is well below our Fair Usage threshold, so most members will never be affected by this.
If we notice unusually high usage on your account, we may get in touch to check that everything is okay and make sure you have the right level of support in place.
In rare cases where usage is exceptionally high over a sustained period, charges may apply under our Fair Usage Policy.
If you'd like to see the full policy, just get in touch and we'll send it over.
A mobile phone is great for everyday contact, but it isn't designed for emergencies the way a personal alarm is. If you fall or feel unwell, you may not be able to reach your phone and dial for help. A personal alarm is worn on you at all times, and one press of a button connects you straight to our Care Team, who will make sure you get the help you need.
We believe it’s safest and best for every member to receive a brand new wearable alarm, not a previously worn or used one, with its battery life at its best. The one-off fee covers the cost of your new wearable alarm.
A pendant alarm is worn around the neck. Our GPS Alarm Pendant works at home and out and about, wherever there's mobile signal. The Personal Alarm Watch is worn on the wrist and also tracks steps and heart rate.
If your parent mostly stays at home, the Home Alarm Button & Hub needs no charging. All three have fall detection.
Yes. When you join, you tell us who your emergency contacts are. If the alarm is pressed or a fall is detected, our Care Team speaks to the wearer first. Then they contact your emergency contacts, such as family or friends, or the emergency services, depending on what’s needed.
Our Personal Alarm Watch is built to work as part of your Careline365 service. If you end your service, the watch and its features will no longer be usable.
The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.
30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.
Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.
We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.
One call answered every 20 seconds - 765,857 calls have been taken from 1 January 2026 up to 30 June 2026, that's 15,592,207 seconds elapsed. 0.049 calls per second, 1 call every 20.1s, 2.95 calls per minute, 177 calls per hour.
A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.
Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.
Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most.
We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).
We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.
4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.
12 second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system, was 12.1 seconds (as of November 11th 2026).
Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.
Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.
Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).
Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service
From less than £1 a day - Annual price for service is £360, which split over a year equates to £0.986 a day.
1.5 million + calls received last year - from June 2025 to June 2026, we received 1,546,555 calls, which equates to an average of 128,879 calls a month. These calls include calls to our triage system and to our Care Team.
If you still have any questions or need advice contact us.
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