How to use a Supra C500 Key Safe
The Supra C500 key safe is one of only two police-approved key safes in the UK. Find out how to use this secure device and feel safe in your home.
Careline FAQs
Our aim is to reassure and give confidence to our users
Your broadband connection will not be affected by your Careline alarm. Our alarm fits in easily alongside your existing equipment.
The alarm unit is 185 x 122 x 41mm and the pendant is slightly bigger than a £2 coin.
You qualify for VAT relief if you have a disability or a long-term illness and you are buying the product for your own personal or domestic use.
We recommend that you wear your pendant at all times. Your Careline alarm will only work in your property (unless you have our Careline SOS GPS alarm) but it is often simpler to tuck your pendant inside your clothes when you leave the house. This ensures that your alarm will be ready to use again when you return home. Our pendants are also waterproof, so you can even wear them in the shower!
This is not an issue and will not affect you using your Careline alarm. Whilst the alarm unit is very loud and the microphone very sensitive, we understand that there are occasions when our customers will be too far away from the alarm to hear it.
In this case, our Care Team will quickly realise that you are not close to the alarm unit and take action. We will firstly call your landline to check whether you are nearer a telephone. The next step will be contacting your nominated contacts or calling the emergency services.
You only need one alarm unit per property. This plugs directly into your existing phone line. You can use up to six pendants on one box, making a Careline alarm ideal for couples living together.
Once you have placed an order for your Careline alarm, we require some details about the alarm user. We will send you a form that you can fill in online. Alternatively, a paper form will arrive with the alarm. This form will ask for contact details, medical information and emergency contacts. We will need the completed form returned to us before the alarm is ready to use.
Yes, you can, however...
The following should be noted regarding the use of a Personal Alarm Watch by persons with pacemakers or defibrillators:
The device contains a GSM module like smartwatch. Current studies recommend a minimum distance of 15cm between smartphones/smart watches and a cardiac implant/pacemaker/defibrillator. To prevent possible interference with a pacemaker, you should not use the device on the side of your body where the pacemaker is located.
You can log a complaint through any of the following methods:
- Phone - 0300 101 3333
- Email - customerrelations@careline.co.uk
- Live Chat
Once your complaint is logged, we’ll begin investigating it. We aim to resolve all complaints within 5 working days.
We’ll get back to you with a response by either email or telephone, depending on your preferred method of communication.
Useful Information
Peace of mind made simple.
With 24/7 support from our in-house Emergency Care Team, our personal alarms offer peace of mind at the press of a button. To find the right service for you, select where you would like to use your alarm.
SAVE £100
Essential+ Plan
Easy-to-set-up digital alarm. Support at the press of a button, at home or in the garden.
From
£16.59£24.89
View product
£16.59
per month when billed annually.*
SAVE £120
Complete Plan with Fall Detection
Easy-to-set-up digital alarm. Support at the press of a button, at home or in the garden. Fall Detection automatically calls for help if you can't.
From
£19.99£29.89
View product
£19.99
per month when billed annually.*
SAVE £120
Personal Alarm Watch with Fall Detection
Discreet, easy-to-use alarm watch. GPS tracking shares your location, and Fall Detection automatically calls for help if you can't.
From
£19.99£29.89
View product
£19.99
per month when billed annually.*
SAVE £110
GPS Pendant Alarm
For use in and away from home. Speak to our Care Team at the press of a button, with GPS tracking to share your location.
From
£18.29£27.39
View product
£18.29
per month when billed annually.*
SAVE £130
GPS Pendant Alarm with Fall Detection
For use in and away from home. Speak to our Care Team at the press of a button, with GPS tracking to share your location. Fall Detection automatically calls for help if you can't.
From
£21.59£32.39
View product
£21.59
per month when billed annually.*
Essential Plan
For use in-home. Requires a landline – we recommend one of our digital alarms for future-proof peace of mind.
£9.99
View product
per month when billed quarterly.*
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
* Promotional terms and conditions apply. For details please see here
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.
Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this.
Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.
Free Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering.
If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
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Careline is here to support you 24/7
Simple installation and rapid response times
Free next day delivery
Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.
Money back guarantee
We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.
24/7 customer service
Our team are always available to answer your questions, supporting customers and their loved ones alike.
Lifetime guarantee
We deliver real value without compromising on quality. All our plans come with our lifetime warranty.