Careline FAQs

Our aim is to reassure and give confidence to our users

Your broadband connection will not be affected by your Careline alarm. Our alarm fits in easily alongside your existing equipment.

The alarm unit is 185 x 122 x 41mm and the pendant is slightly bigger than a £2 coin.

You qualify for VAT relief if you have a disability or a long-term illness and you are buying the product for your own personal or domestic use.

Find out if you qualify for VAT relief.

We recommend that you wear your pendant at all times. Your Careline alarm will only work in your property (unless you have our Careline SOS GPS alarm) but it is often simpler to tuck your pendant inside your clothes when you leave the house. This ensures that your alarm will be ready to use again when you return home. Our pendants are also waterproof, so you can even wear them in the shower!

This is not an issue and will not affect you using your Careline alarm. Whilst the alarm unit is very loud and the microphone very sensitive, we understand that there are occasions when our customers will be too far away from the alarm to hear it.

In this case, our Care Team will quickly realise that you are not close to the alarm unit and take action. We will firstly call your landline to check whether you are nearer a telephone. The next step will be contacting your nominated contacts or calling the emergency services.

You only need one alarm unit per property. This plugs directly into your existing phone line. You can use up to six pendants on one box, making a Careline alarm ideal for couples living together.

Once you have placed an order for your Careline alarm, we require some details about the alarm user. We will send you a form that you can fill in online. Alternatively, a paper form will arrive with the alarm. This form will ask for contact details, medical information and emergency contacts. We will need the completed form returned to us before the alarm is ready to use.

See also: Choosing the right Careline emergency contacts

Careline Customer Reviews

5.00
Mr Vier
Borehamwood
5.00
Mr Norman
Suffolk
5.00
Matt Harridge
West Sussex
5.00
Jane Martin
Liverpool

Choose Your Personal Alarm

To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.

Essential Plan

From £9.99 / Month
When paying quarterly

Essential Plan includes:

Standard connection speeds
Landline required
Lightweight water-resistant pendant
View Plan

Essential+ Plan

From £19.99 / Month
When paying annually
Fastest Connecting

Essential+ Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan

GPS Pendant Plan

From £21.99 / Month
When paying annually
GPS Tracking

GPS Pendant Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan

GPS Pendant Fall Plan

From £23.99 / Month
When paying annually
Fall Detection
GPS Tracking

GPS Pendant Fall Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Free Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.

Careline is here to support you 24/7

Simple installation and rapid response times

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.