Arranging your Careline Alarm Service

There are two ways of arranging your Careline alarm:

Order Online

Order your Careline alarm quickly and easily online.
When you place your order before 5pm Monday - Friday, your alarm will arrive with you the next working day.

Order Careline

Order by phone

You can also order your Careline by calling one of our friendly customer advisors on +448001013333. At this point we will just require a payment card and a delivery address. Further customer details will be collected via our New Customer Form after the purchase has been made.

Contact us

Careline Customer Reviews

5.00

"I ordered the Careline equipment over the telephone as I needed to explain the problem. The sales person couldn't have been more helpful, advising the pros and cons of each type of pendant. The order arrived the following day and the set up of the system was very simple."

Mr Vier
Borehamwood
5.00

"I received the alarm the next day, it was easy to set up with the instructions. What I liked about the alarm was my mother could wear it on her wrist and could forget about it and always have the alarm with her."

Mr Norman
Suffolk
5.00

“Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.”

Matt Harridge
West Sussex
5.00

“It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.”

Jane Martin
Liverpool

Peace of mind made simple.

To find the right service for you, please select where you would like to use your alarm.

SAVE £130

Essential+ Plan

Easy-to-set-up digital alarm. Neck or wrist option.

  • In-home and garden only
  • Speak through the base unit
From
£16.99 £27.83
per month when paying annually.*
View product
SAVE £150

Complete Plan with Fall Detection

Easy-to-set-up digital alarm with fall detection. Neck or wrist option.

  • In-home and garden only
  • Speak through the base unit
  • Fall detection
From
£19.99 £32.50
per month when paying annually.*
View product
SAVE £125

Personal Alarm Watch with Fall Detection

Discreet watch providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the watch
  • Fall detection
  • Shares location in an emergency
From
£21.99 £32.42
per month when paying annually.*
View product
SAVE £130

Personal Alarm Smart Watch Samsung Galaxy Watch7 Small/Medium

Exclusive Samsung watch, one press for 24/7 support.

  • In and out of home
  • Speak through the watch
  • Shares location in an emergency
From
£28.99 £39.83
per month when paying annually.*
View product
SAVE £130

Personal Alarm Smart Watch Samsung Galaxy Watch7 Medium/Large

Exclusive Samsung watch, one press for 24/7 support.

  • In and out of home
  • Speak through the watch
  • Shares location in an emergency
From
£28.99 £39.83
per month when paying annually.*
View Product
SAVE £120

GPS Pendant Alarm with Fall Detection

Pendant with fall detection providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the pendant
  • Fall detection
  • Shares location in an emergency
From
£22.99 £33.00
per month when paying annually.*
View product
SAVE £110

GPS Pendant Alarm

Pendant providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the pendant
  • Shares location in an emergency
From
£18.99 £28.17
per month when paying annually.*
View product

Essential Plan Requires an Analogue Landline

Analogue alarm, not compatible with the landline to digital switchover.

  • In-home and garden only
  • Speak through the base unit
  • We recommend a digital alarm
£9.99
per month when paying quarterly.*
View product

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

* Promotional terms and conditions apply. For details please see here

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Free Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.

Join Careline

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Careline is here to support you 24/7

Simple installation and rapid response times

Contact us

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.