Careline Reviews | Read Our Customer Reviews

What our customers say

Read some Careline reviews from our customers below and get their opinion on why you should choose us.

5.00

"Professional, friendly advice from very competent staff. Easy self installation of the equipment. Excellent explanatory written info supplied. The system is very customer friendly and essential for independence/peace of mind. I would thoroughly recommend."

Margaret

5.00

"On all the occasions that I have used my alarm to contact the support staff they have been very helpful and polite. The sensor is suitably responsive for my needs. I can happily recommend this product to any of my friends. It gives me the peace of mind I need."

Glynis

5.00

"I have had a Careline alarm installed since my partner sadly passed away earlier in the year and I have found it very reassuring now that I am on my own a lot. It really does help to know that if I need help I can get it with just the push of a button."

Jeni

"Arrived within 24 hours of the order being placed and it was delivered by the Royal Mail who delivered exactly on schedule. The equipment was easy to plug in and the staff were on the ball when it came to updating my emergency contacts and account details. I hope that I never need to use the service but based on my experience so far I am confident that I will get the help I need if I ever require it. I would happily recommend this to anyone who thinks they might need a personal alarm."

Andrew

"I recently purchased the Careline Fall Detector Yearly Plan for my 94 year old father, who is mobile but does sometimes have the tendency to fall over and have difficulty getting up again. He now wears the pendant provided around his neck, which is waterproof and can be worn in any situation. The Careline website was informative and easy to navigate and to place an order. The sales staff were also very helpful with any questions about the product I intended to purchase. The equipment was easy to install and test with the Careline operators and an initial false alarm was responded to promptly. I would not hesitate to recommend this company and this product to other customers."

Edward

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Careline provides a vital lifeline

Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones

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Careline Customer Reviews

5.00

"I ordered the Careline equipment over the telephone as I needed to explain the problem. The sales person couldn't have been more helpful, advising the pros and cons of each type of pendant. The order arrived the following day and the set up of the system was very simple."

Mr Vier

Borehamwood

5.00

"I received the alarm the next day, it was easy to set up with the instructions. What I liked about the alarm was my mother could wear it on her wrist and could forget about it and always have the alarm with her."

Mr Norman

Suffolk

5.00

“Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.”

Matt Harridge

West Sussex

5.00

“It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.”

Jane Martin

Liverpool

Choose Your Personal Alarm

To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.

Essential Plan includes:

Standard connection speeds

Landline required

Lightweight water-resistant pendant

View Plan

Recommended

Complete Plan

From £24.99 / Month

When paying annually

Fall Detection

Fastest Connecting

Complete Plan includes:

Our fastest connection speeds

No landline required

Simple plug in and go set-up

Lightweight water-resistant pendant

View Plan

Essential+ Plan

From £19.99 / Month

When paying annually

Fastest Connecting

Essential+ Plan includes:

Our fastest connection speeds

No landline required

Simple plug in and go set-up

Lightweight water-resistant pendant

View Plan

GPS Pendant Plan

From £21.99 / Month

When paying annually

GPS Tracking

GPS Pendant Plan includes:

GPS connection + location tracking

In-built pendant speaker

Simple set-up

GPS water-resistant pendant

View Plan

GPS Pendant Fall Plan

From £23.99 / Month

When paying annually

Fall Detection

GPS Tracking

GPS Pendant Fall Plan includes:

GPS connection + location tracking

In-built pendant speaker

Simple set-up

GPS water-resistant pendant

View Plan

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

How Careline Works

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.

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