Our fall detection personal alarm pendants and watches use sensors to recognise the sudden movements associated with a fall.

When a fall is detected, the alarm gives you 20 seconds to cancel the call if you’re okay. Otherwise, it automatically connects to our UK-based 24/7 Care Team, who will arrange the help you need by contacting the emergency services or your chosen emergency contacts. If you are unable to talk to our Care Team, we will still ensure you get the help you need.

Trips or falls often happen without warning: when stepping out of bed, in the bathroom, or while gardening. In these moments, you may not be able to press your personal alarm or might be too shaken to use it.

A fall detection device acts as a safety net, ensuring that help is there even when you can’t call for it yourself.

For families and carers, fall detection provides reassurance that their loved one is always protected. Even if the wearer cannot raise the alarm themselves, our Care Team will be alerted instantly and respond straight away.

It’s the ultimate protection for independent living, combining safety with freedom and confidence.

Our fall detection devices use built-in accelerometers to detect sudden movements followed by a rapid stop, which typically indicates a fall. The system is carefully calibrated to reduce false alarms from normal activity, like sitting down quickly, while still aiming to recognise serious falls.

Because of this balance, fall detection can’t guarantee to detect every fall. Some types of falls may not meet the trigger conditions, and on occasion, non-fall movements might set off the alarm.

The reliability of detection can also depend on how and where the device is worn. That’s why, if you have a fall or need help and are able to, you should always press the button manually.

Fall detection is a powerful safety feature, but it should never be relied on as the only way to call for help. If you’ve had a fall, do not assume the alarm has gone through - press the button if you’re able to do so