Stay independent confidently with a personal alarm

A personal alarm is for anyone who wants to feel safer and more supported, especially older adults, people living alone, or those with health conditions or mobility concerns.

It’s ideal for people who want to continue living independently, whether at home or out and about, with the reassurance that help is always there through Careline365’s EverNear service.

It also gives families peace of mind that their loved one can quickly connect to a trained response team in an emergency.

Yes, Careline365’s EverNear Anywhere Cover personal alarms can be used both at home and when you’re out and about.

Our Alarm Watches and Alarm GPS Pendants use a built-in SIM card to raise a call when help is needed. They also use GPS (Global Positioning System), the same technology used in your phone’s maps, to help identify your location during an emergency.

This means you can continue going about your day with the reassurance that help can be arranged wherever there is mobile signal, even if you’re unable to explain where you are.

Our personal alarms are designed to work in most areas across the UK.

All Careline365 alarms use the mobile phone network and come with a built-in SIM card, so there’s nothing extra to set up or pay for.

Devices designed for use both at home and out and about, such as watches and pendants, also include GPS (Global Positioning System) to help identify your location during an emergency.

This means that wherever there is mobile signal, your alarm should work reliably, helping ensure support can be arranged when you need it.

Careline 365’s personal alarms are designed to be water-resistant, so they can be worn in the shower or bath.

This is important, as many falls happen in these areas. However, devices should not be fully submerged in water or exposed to excessive moisture beyond normal use.

If you’re unsure about your specific device, we recommend checking the manual or speaking to our team for guidance.

A personal alarm and a lifeline generally refer to the same type of service. Both provide a way to call for help using a wearable device that connects you to a monitoring team.

The difference is usually in the terminology, with “lifeline” often used for publicly provided services and “personal alarm” more commonly used for private services.

The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.

30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.

Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.

We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.

One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.

A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.

Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.

Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).

We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).

We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.

4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.

12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).

Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.

Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.

Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).

Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service

From less than £1 a day - Annual price for service is £360, which split over a year days equates to £0.986 a day.