One press. That's all it takes.

If you activate your personal alarm and can’t speak, or if an alert is raised automatically through fall detection, the Careline365 Care Team will still take action.

If there is silence or anything unusual, they will assess the situation and follow the appropriate steps to get you help.

This may include trying to contact you on your home or mobile, then reaching out to your emergency contacts or the emergency services if needed.

If your personal alarm includes fall detection, it can automatically raise a call if a hard fall is detected.

Fall detection is designed to provide an extra layer of support in situations where you may be unable to press your button. However, it cannot detect every type of fall, so whenever you are able to, it’s always best to press your button yourself.

If a fall is detected and there is no response, the Careline365 team will follow the appropriate steps to check on you and arrange the support you need.

You can learn more about how fall detection works here.

Fall detection is a feature included with Careline365’s personal alarms that can automatically raise a call if a hard fall is detected.

Using built-in sensors, your personal alarm is designed to recognise sudden impacts while filtering out everyday movement. If a fall is detected and there is no response, it will raise an alert so the Careline365 team can check on you and arrange support if needed.

Fall detection is designed to provide an extra layer of reassurance, especially in situations where you may be unable to press your button. If you are able to, it’s always best to press your button yourself.

You can learn more about how fall detection works here.

The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.

30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.

Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.

We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.

One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.

A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.

Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.

Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).

We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).

We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.

4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.

12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).

Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.

Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.

Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).

Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service

From less than £1 a day - Annual price for service is £360, which split over a year days equates to £0.986 a day.