You’ll find everything you need to know about personal alarms in this free guide. In it, we cover how they work, how they help, and how you can choose the right one.
Step by Step
One press is all it takes
Here's what happens, step by step, when help is needed.
1
You press your alarm
Press your alarm whenever you need help.
Some things shouldn’t be optional, so every alarm includes automatic fall detection. After a hard fall, it calls us for you.
What if I press it by mistake?
It happens. Just let our Care Team know when they answer, and there’s nothing more to do.
What if I fall and can't press it?
Every alarm includes fall detection, which calls us automatically after a hard fall. It can’t detect every fall, so if you can, it’s always best to press your alarm yourself.
How fall detection works
2
We answer in seconds
Our UK-based Care Team answers in 10 seconds on average.
They speak to you through your alarm, ask what’s happened, and find out what help you need.
How will I talk to the care team?
With the GPS Alarm Watch or GPS Alarm Pendant, you speak through the alarm itself. With the Alarm Button and Alarm Hub, you speak through the Hub.
What if I can't speak?
If you press your alarm and can’t speak, or if your alarm detects a fall, our Care Team will still take action. If there’s silence or anything unusual, they’ll try your home or mobile, then your emergency contacts or the emergency services if needed.
Your EverNear™ Member Profile
When you join, you create your EverNear™ Member Profile with your medical history, medications, GP details and emergency contacts. So even if you can’t speak, we can tell the emergency services what they need to know.
3
We arrange help fast
Depending on what’s happened, we contact your emergency contacts, a neighbour, or the emergency services.
Your emergency contacts
Choose up to six people, family, friends or neighbours, for our care team to contact. In a non-emergency, we contact them first. In an emergency, we call 999 first, then them.
If you're someone's emergency contact
If you’re an emergency contact for a loved one, we may call you to check on them or help with what’s happened. You don’t need to be on call. That’s what our Care Team is for.
Key safes
A key safe lets the emergency services and your contacts get your key if you can’t reach the door. You can add one when you choose your alarm.
Ready to find your alarm?
Just answer a few simple questions and we'll help you choose.
Not sure where to start?
Call free 0800 101 3333
From 9am - 5:30pm, 7 days a week.
Frequently asked questions
Frequently asked questions
Got a question? We've answered the ones we hear most often below. If you can't find what you're looking for, our team is always happy to help.
If you accidentally press your personal alarm, there’s no need to worry.
When your call is answered, simply let us know when prompted that it was a mistake. This will let us know that you’re safe before ending the call. It’s always better to press the alarm and not need help than to need it and not press it.
If you activate your personal alarm and can’t speak, or if an alert is raised automatically through fall detection, the Careline365 Care Team will still take action.
If there is silence or anything unusual, they will assess the situation and follow the appropriate steps to get you help.
This may include trying to contact you on your home or mobile, then reaching out to your emergency contacts or the emergency services if needed.
If your personal alarm includes fall detection, it can automatically raise a call if a hard fall is detected.
Fall detection is designed to provide an extra layer of support in situations where you may be unable to press your button. However, it cannot detect every type of fall, so whenever you are able to, it’s always best to press your button yourself.
If a fall is detected and there is no response, the Careline365 team will follow the appropriate steps to check on you and arrange the support you need.
You can learn more about how fall detection works here.
Fall detection is a feature included with Careline365’s personal alarms that can automatically raise a call if a hard fall is detected.
Using built-in sensors, your personal alarm is designed to recognise sudden impacts while filtering out everyday movement. If a fall is detected and there is no response, it will raise an alert so the Careline365 team can check on you and arrange support if needed.
Fall detection is designed to provide an extra layer of reassurance, especially in situations where you may be unable to press your button. If you are able to, it’s always best to press your button yourself.
You can learn more about how fall detection works here.
The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.
30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.
Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.
We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.
One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.
A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.
Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.
Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).
We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).
We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.
4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.
12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).
Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.
Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.
Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).
Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service
From less than £1 a day - Annual price for service is £360, which split over a year days equates to £0.986 a day.
If you still have any questions or need advice contact us.
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