The UK Digital Switchover
The UK is transitioning to digital landlines, which means your current analogue personal alarm may not function as expected once your area is switched over. Your telephone provider will be able to inform you when the switch will take place.
To ensure you continue to receive the reliable service you expect from us, you'll need to upgrade to a digital alarm. Our digital personal alarms will keep you connected and safe throughout this transition. We're here to help you switch over smoothly, so your peace of mind continues without any interruption. Give us a call and we'll guide you through your options.
What is an analogue alarm?
If your alarm looks like this, you have one of our older analogue alarms.
We'd love to chat with you about upgrading to a digital alarm so your personal alarm service keeps working perfectly. Give us a call, and we'll help you make the switch smoothly to keep you connected.
What do I need to do?
The UK's digital switchover is happening now, so it's a good time to think about upgrading. Your current analogue alarm won't work properly once the switchover is complete, but don't worry - we're here to help you move to a digital alarm that will keep you safe and connected.
Let's get this sorted together so you can continue enjoying the same peace of mind you've always had.
We have digital alarms to suit everyone's needs. If you'd like something similar to your current alarm, we have digital versions that work in exactly the same way. Or if you fancy trying something new, we also have watches and pendants that work wherever you go.
Give our friendly upgrade team a call, and they'll help you find the perfect solution that's right for you.
- Call us: speak with our team by calling us for free on 0808 258 3937.
- Speak to our team: our team will be happy to discuss the digital switchover, what it means for you, and the best digital alarm to suit your needs.
- Receive your digital alarm and return your old equipment.
Telephone providers are upgrading the landline network from analogue to digital, which means that in the future voice telephone calls will be carried in the same way as data over broadband connections.
We recommend having internet for our in-home digital alarm to work to it's full potential, however as long as you have good mobile signal in your home, any of our digital alarms will work.
If you do not have any mobile signal, please call us to discuss you options.
The digtial switchover is currently underway across the UK, going area by area. Unfortunately, we will not be informed when our members are switched over, we recommend getting in touch with your telephone provider and they should be able to keep you updated.
We know that the switchover can feel overwhelming, and it is beyond anyone's control. That is why we are committed to absorbing as much of the cost as we can to provide our members with the opportunity to upgrade without delay.
Yes, our digital personal alarms are designed to work with the new digital network, ensuring your safety isn't compromised.
The change is led by broadband and phone companies and so we do not receive specific updates from these suppliers about when your lines will be switched, or if they already have. You do not have to wait to be switched before you upgrade to a digital alarm, this will ensure that you have a working personal alarm during and after your are switched.
No, they are simply changing the type of wiring coming into your house which should mean better quality calls and quicker connection times.
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