Our Team
When your alarm activates, you'll instantly connect to our dedicated Care Team, real people available 24/7, 365 days a year. Based in Norwich, our 200+ staff support our members and their families across the UK.
We never outsource our core service - our people. Every person who answers your call is employed and trained by us and is committed to your safety. Many bring experience from emergency services and care sectors.
We handle everything in-house - our equipment, service, and promise that you'll always speak to someone who genuinely cares. Whether you need emergency services, a loved one contacted, or reassurance, our team ensures you get the right help with the same care we'd want for our own families.
Hear from our team
I started my Careline365 journey as an Emergency Call Handler in April 2023. What drives me is the opportunity to support both our team members and the people who depend on our service. I'm proud that our Care Team is always able to deliver the best possible care to our members.
I joined Careline365 in 2021. I'm now proud to be a Telecare Team Leader. It's important to me to support our team and continuously improve our service to ensure our members receive the best possible care when they need us most.
I've been with Careline365 since 2021. Being able to provide immediate support and reassurance to our members makes this work so meaningful. I'm passionate about leading a team that genuinely cares about our members, ensuring they always receive the outstanding care they deserve.
Who our team supports
