Our Commitment

UK Based Emergency Care Team.

Our people are our service, and your care is in our hands. We never outsource our team or your safety.

When you press your alarm, you speak directly to our UK-based Emergency Care Team - every person is employed and trained by us. We never outsource your safety.

Many of our Care Team bring years of experience from the care industry and 999 triage centres, giving them the expertise to handle any situation with confidence. Our team members are chosen for their compassion and specially trained in emergency response.

With our own team, we can guarantee the quality of care you receive and ensure every conversation reflects our values of warmth and genuine concern for your wellbeing.

Here For You At Any Moment.

We're here for you every second of every day and night, ready to respond at just the press of a button. No matter when you need us, we'll always be there.

Our commitment to you is absolute - 24 hours a day, 365 days a year, including weekends, bank holidays, Christmas Day, and every moment in between.

Our Care Team works in shifts to ensure there's always someone ready to answer your call. Not in 10 minutes, not when someone becomes available, but right now when you need help.

Every call is treated with the urgency and compassion it deserves, because we know that when you press that button, it's the most important call in the world to you.

Woman wearing a headset with a blurred background

We Answer in Seconds.

We know how important it is to hear hello in a moment of need. Our own technology, service, and team work together to give you a fast response when it matters most.

In July 2025, our average response time to speak to a real person - not an automated system - was 14.3 seconds. We want to be completely honest with our members about this: while many personal alarm companies report response times to automated systems, we measure the time it takes to connect you with an actual member of our Care Team.

In an emergency, every second counts. That's why we've built our entire operation around getting you connected to real help as quickly as possible.

Our response time isn't just a number - it's the result of careful planning, investment in technology, and having the right people ready when you need them. We've designed our systems so your call reaches a trained member of our Care Team who can assess your situation and get you the help you need.

Trusted Partner of the NHS.

Since 2022, NHS trusts across the UK have been referring patients to us because they trust our reliable, compassionate care. When the NHS refers us, you know you're in safe hands.

The NHS doesn't partner with just anyone; they have rigorous standards for any organisation they work with or refer patients to. The fact that NHS trusts across the country regularly refer patients to Careline365 speaks volumes about the quality and reliability of our service.

They trust us with the care of people who have just left hospital, those managing chronic conditions, and individuals who need that extra layer of support to live safely at home.

If you are a medical professional and would like to make a referral, you can do so here or see more about our NHS partnerships.

Curious about how we got here?

Discover the story behind Careline365 - from our early beginnings to becoming one of the UK's most trusted personal alarm services. Learn how our experiences and successes have shaped the commitments that drive us today.

Our Story