Careline Essential Personal Alarm Plan

Here for You at Home
The Careline Pendant Alarm offers peace of mind for those living independently. It comes with a lightweight, water resistant pendant that connects to our 24/7 Emergency Care Team at the press of a button.
Designed for comfort and ease, the pendant can be worn on the wrist or around the neck—whichever suits you best.
This alarm is designed to work with traditional analogue phone lines only. With the UK’s Digital Switchover set to complete by the end of 2027, all landlines will move to a new digital network.
To ensure your alarm remains reliable and future-proof, we strongly recommend choosing one of our digital-ready alarms. These alarms connect without relying on outdated phone lines, providing uninterrupted protection and peace of mind.

Features
- Reliable Home Coverage – With a 100m range between the pendant and base unit, you’ll stay connected to support whether you're indoors or enjoying time in the garden.
- Smoke Alarm Compatible – Pairs with our smoke detectors to sound an audible alarm and instantly alert our 24/7 Care Team if smoke is detected.
- Optional Fall Detection – Upgrade to our fall detector pendant for automatic alerts after a fall — ideal if you're unable to press the button yourself.

How It Works
If you need help, press the button on your pendant or base unit to connect to our 24/7 Emergency Care Team.
Our trained team will speak to you through the alarm base unit to understand what’s happened. If you’re unable to respond, they’ll contact your nominated emergency contacts or, if needed, alert the emergency services to make sure help is on its way.
Careline provides a vital lifeline
Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones
How Careline works
Order
Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.
Connect
With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.
Peace of mind
Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the help you need, whenever you need it.
Benefits of Careline

In-house response team

Super fast response times

Optional fall detection

Outdoor and indoor use
Careline FAQs
We provide an advanced alarm system that provides peace of mind to those who want extra reassurance on the go. The GPS Alarm can send a signal from anywhere, using GPS tracking technology to help our team send support wherever it is needed.
Find out more by calling our team on 0808 304 5083.
Our response team are specially trained to provide assistance after an alarm activation. If, for any reason, you cannot speak to our response team or we cannot hear you, we will assume that it is an emergency and alert your emergency contacts and the emergency services.
If you require medical assistance, our response team will contact the emergency services on your behalf. The emergency services will also be called if you are unable to respond to our team.
No, Careline alarms do not require a mobile phone connection. They use either your home phone line or an inbuilt SIM card to send alerts to the Careline365 response team.
Call on 0800 030 8777 to discuss which connection is best for you.
Our Careline alarms are provided on a rental basis. The price of the plan includes the hire cost of the equipment, the 24/7 monitoring of the system, and any technical support that may be needed for the duration of the plan.
Yes, the pendants are lightweight, comfortable and discreet, and can be worn around the wrist or neck.
They are Water-Resistant for use in the bath or shower.
Careline is here to support you 24/7


Free next day delivery

Money back guarantee

24/7 customer service
