Home Alarm Button & Hub: Personal Fall Alarm
EverNear™ Home & Garden Cover: a personal alarm system for your home and garden
- For use in your home & garden
- Automatic fall detection
- Shower-proof
- Speak through the Alarm Hub
- No charging needed
- Wear as a wrist strap or personal alarm pendant
Fall detection:
Fall detection is designed to recognise sudden, hard impacts while filtering out everyday movements. No fall detector can detect every fall. Slower falls, like gradually slipping from a chair or catching yourself on the way down, may not always be detected. How and where you wear the device can also make a difference.
It cannot detect every fall and should not be relied on as the only way to raise an alert. Whenever you are able, pressing your button yourself is the most reliable way to contact our team.
Please read more on fall detection here
Please note: Exact model of Alarm Hub may vary
Alarm call response time:
We endeavour to answer 97.5% of emergency alarm calls within 60 seconds, in alignment with our commitment with the TSA. As of November 2026, our average answer time was 12 seconds.
Network Requirements:
If you have an alarm device that relies on an unlocked SIM card, it will need a mobile signal to connect to us. If you are in a location which has no available mobile signal then an alarm call cannot be made, you will not be able to speak with our Care Team, and our Care Team will not be able to know your location. This is the same as, for example, when you try to make a phone call from a mobile phone when you have no signal – it cannot connect.
Please note that whilst our SIM devices, such as GPS pendants and Personal Alarm products will work with weaker mobile signals, a 4G signal is recommended for faster connections to our Care Team.
Your safety is our priority, and we are committed to providing technology that supports your independence with confidence and security.
Fair Use
If we notice unusually high usage on your account, we may get in touch to check that everything is okay and make sure you have the right level of support in place.
In rare cases where usage is exceptionally high over a sustained period, charges may apply under our Fair Usage Policy.
If you'd like to see the full policy, please get in touch.
A monitored personal alarm system for your home and garden
Here for you at home
Home Alarm Button & Hub is a personal alarm system built for home and garden. You wear a lightweight Alarm Button on your wrist or as a pendant, and speak to our Care Team through the Alarm Hub. If you fall, the button's built-in fall detection alarm alerts our 24/7 Care Team, even if you can't press it. The average emergency call answer time is 12 seconds.
It's a monitored personal alarm, so a real person answers every emergency call, day or night. They can speak to you through the hub, contact your family and send the emergency services if needed.
What's included in your plan?
- Automatic fall alerts – The Alarm Button is a personal fall alarm. Its built-in sensor recognises sudden, hard falls and alerts our 24/7 in-house emergency Care Team, even if you can't press the button.
- Support when you need it most – Whether you fall or manually press the button, you’ll be connected to help in seconds – day or night.
- Confidence around the home – With a minimum range of 50m from the base unit, you’re protected whether you’re indoors or out in the garden.
- Designed for everyday comfort – The Alarm Button is lightweight, water-resistant, and can be worn around your neck or wrist all day.
- Easy to set up – Quick installation means you’ll be covered in no time, giving you and your loved ones instant peace of mind.
How our home alarm works
Press your Alarm Button or base unit to send an instant alert to our 24/7 emergency Care Team.
With fall detection included, the Alarm Button will also automatically send an alert to our Care Team if a fall is detected, providing an additional layer of security and reassurance.
Our team will speak to you through the base unit, contact your emergency contacts, and alert the emergency services if needed.
It’s fast, simple, and designed to get you help when you need it most.
Your Alarm Button does not need to be charged. When the battery runs low, our system automatically lets us know, and we will contact you to arrange a replacement.
Frequently asked questions
Frequently asked questions
Ask a question using the search bar
A personal alarm is a small wearable device that allows you to call for help at the press of a button. It’s designed for older adults or anyone who may need support in an emergency, whether at home or out and about.
When activated, the alarm connects you to a trained response team through Careline365’s EverNear service, so someone can speak with you and arrange help straight away.
When a personal alarm is pressed, or if fall detection is triggered automatically, it sends an alert through to a 24/7 monitoring team.
Within seconds, a trained responder will speak to you through the device to understand what’s happened and decide what help is needed. Find out more about how fall detection works here.
A personal alarm is for anyone who wants to feel safer and more supported, especially older adults, people living alone, or those with health conditions or mobility concerns. It’s ideal for people who want to continue living independently at home, with the reassurance that help is always available at the press of a button.
It also gives families peace of mind that their loved one can quickly connect to a trained response team in an emergency.
When the alarm is pressed, you are connected to a trained responder within seconds through Careline365’s EverNear service. They will speak with you to understand what’s happened and stay on the line while arranging the appropriate help.
This may include contacting a family member, caregiver, or emergency services, depending on the situation. If the alarm is pressed accidentally, that’s no problem. The team will simply check that you’re safe before ending the call.
EverNear is Careline365’s personal alarm service, providing 24/7 monitoring and emergency response support. When a personal alarm is activated, EverNear connects you to a trained team who can speak with you, assess the situation, and arrange help quickly.
It's designed to connect you to help when it matters most, whether you're at home or out and about.
A mobile phone is great for everyday contact, but it isn't designed for emergencies the way a personal alarm is. If you fall or feel unwell, you may not be able to reach your phone and dial for help. A personal alarm is worn on you at all times, and one press of a button connects you straight to our Care Team, who will make sure you get the help you need.
If you still have any questions or need advice contact us.
Compare our personal alarms.
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Alarm Button & Hub |
Alarm Watch |
Alarm GPS Pendant |
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24/7 Monitoring |
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Automatic Fall Detection A personal alarm device with fall detection can sense if a fall has happened. If it detects a fall, it automatically sends an alert straight to our Emergency Care Team, who can get help quickly. You can also press the button at any time if you need urgent assistance. Fall Detection |
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Locates you Your location is shared with our Care Team only upon activation, so help comes straight to you, wherever you are. Locates you |
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How is it worn? |
Wrist or Neck |
Wrist |
Neck Pendant |
Charging Frequency |
No charging needed |
1-2 Days |
2-3 Days |
Talk Through |
Alarm Hub |
Watch |
Pendant |
Careline provides a vital lifeline
Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones
Why people choose Careline365
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