Installing your Careline

Your Careline will arrive the next working day after you place your order. Once we have processed your New Customer Form, the alarm will be ready to plug in and use. Our alarms are the latest in Plug & Play alarm technology and have been designed to be installed by the user at home. There is no need to wait for an engineer to call - it takes just 2 minutes to install!
1

Plug in the alarm

Plug the alarm base unit into your main telephone socket using the white telephone cable provided.

2

Plug in your telephone

Plug your telephone into the back of the alarm using the telephone adaptor/filter.

3

Plug into the mains

Plug the alarm into a mains power socket and switch it on.

4

Test your alarm

Press the red 'help' button on the alarm to make your first test call. Our Care Team will answer and ensure everything is set up correctly.

Careline Customer Reviews

5.00

"I ordered the Careline equipment over the telephone as I needed to explain the problem. The sales person couldn't have been more helpful, advising the pros and cons of each type of pendant. The order arrived the following day and the set up of the system was very simple."

Mr Vier
Borehamwood
5.00

"I received the alarm the next day, it was easy to set up with the instructions. What I liked about the alarm was my mother could wear it on her wrist and could forget about it and always have the alarm with her."

Mr Norman
Suffolk
5.00

“Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.”

Matt Harridge
West Sussex
5.00

“It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.”

Jane Martin
Liverpool

Choose Your Personal Alarm

To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.

Essential Plan

From £9.99 / Month
When paying quarterly

Essential Plan includes:

Standard connection speeds
Landline required
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.
Recommended

Complete Plan

From £24.99 / Month
When paying annually
Fall Detection
Fastest Connecting

Complete Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

Essential+ Plan

From £19.99 / Month
When paying annually
Fastest Connecting

Essential+ Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

GPS Pendant Plan

From £21.99 / Month
When paying annually
GPS Tracking

GPS Pendant Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

GPS Pendant Fall Plan

From £23.99 / Month
When paying annually
Fall Detection
GPS Tracking

GPS Pendant Fall Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan
3 month minimum term.
£45 new account set-up fee applies.

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Free Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
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Careline is here to support you 24/7

Simple installation and rapid response times

Contact us

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.