When a personal alarm is pressed, or if fall detection is triggered automatically, it sends an alert through to a 24/7 monitoring team. Within seconds, a trained responder will speak to you through the device to understand what’s happened and decide what help is needed.  When a personal alarm is pressed, or if fall detection is triggered automatically, it sends an alert through to a 24/7 monitoring team.

Within seconds, a trained responder will speak to you through the device to understand what’s happened and decide what help is needed.  Find out more about how fall detection works here.

A personal alarm is for anyone who wants to feel safer and more supported, especially older adults, people living alone, or those with health conditions or mobility concerns. It’s ideal for people who want to continue living independently at home, with the reassurance that help is always available at the press of a button.

It also gives families peace of mind that their loved one can quickly connect to a trained response team in an emergency.

When the alarm is pressed, you are connected to a trained responder within seconds through Careline365’s EverNear service. They will speak with you to understand what’s happened and stay on the line while arranging the appropriate help.

This may include contacting a family member, caregiver, or emergency services, depending on the situation. If the alarm is pressed accidentally, that’s no problem. The team will simply check that you’re safe before ending the call.

EverNear is Careline365’s personal alarm service, providing 24/7 monitoring and emergency response support. When a personal alarm is activated, EverNear connects you to a trained team who can speak with you, assess the situation, and arrange help quickly.

It's designed to connect you to help when it matters most, whether you're at home or out and about.

The cost of a personal alarm depends on your individual needs, including the type of device and level of support required. At Careline365, EverNear plans are from £1 a day and are tailored to each person to make sure they receive the right level of protection.

To find out what would best suit you or your loved one, you can get a free quote here.

The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.

30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.

Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.

We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.

One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.

A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.

Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.

Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).

We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).

We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.

4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.

12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).

Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.

Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.

Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).

Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service

From less than £1 a day - Annual price for service is £360, which split over a year equates to £0.986 a day.

1.4 million + calls received last year - last year, we received 1,460,361 calls, equates to an average of 121,696 calls a month. These calls include calls to our triage system and to our Care Team.