EverNear™ Home & Garden Cover
Included in this service:
- In-home cover
- Fall detection
- Calls answered in seconds
Trusted for over 30 years
by families across the UK
4,500+ emergency calls
a month, helping to save lives
12 second response
we answer calls fast
More 5 star reviews
than other UK providersPick the payment that suits you
£30 per month
£35 per month
Alarm Button - Wrist Strap
IncludedDiscreet, dependable protection at home and in the garden. With one simple press, get the help you need, whenever you need it.
- Fall detection
- No charging needed
- Water resistant
- Lightweight
- Quick and easy to set up
Alarm Hub
The Alarm Hub connects you to our emergency Care Team and is what you'll speak to them through in an emergency. It needs to be plugged into mains power, and we recommend connecting it to your router via Ethernet for the most reliable connection. The Alarm Hub is loaned to you as part of your plan and will need to be returned if you cancel your service.
How it works
Press the Alarm Button on your wrist or the Alarm Hub, and you'll be connected to our emergency Care Team, who you'll speak to directly through the Alarm Hub. A call is also raised automatically if a hard fall is detected. Our team will assess the situation, inform your emergency contacts, and alert the emergency services if needed.
Digital by design
The Alarm Hub is digital and doesn't rely on a landline. That means as the UK switches to digital phone lines, your EverNear cover is completely unaffected.
No charging needed
Your Alarm Button never needs charging. When the battery runs low, our system automatically flags it, and we will contact you regarding a replacement. Your Alarm Hub needs to be plugged into mains power and has a backup battery of 72 hours in case of mains failure.
Coverage at home and in the garden
With a minimum range of 50 metres from the base unit, you're covered whether you're in the home or the garden.
Easy to set up
Quick to install, once plugged in, it is ready to go. Simple to use, easily call for help with the press of a button.
Delivery
For next-day delivery please order by 5pm on weekdays. On Saturdays, please order by 12 noon and Sundays by 10am.
Your personal alarm can be setup within 24-hours of ordering, with completion of an EverNear Member Profile.
Returns & Cancellations
If you change your mind, you can cancel your pay-monthly or 12-month subscription to our EverNear Service and return your Home & Garden Personal Alarm for a refund within 30 days of delivery. For a refund, we require that the Alarm Button is still in its original, intact packaging, it has not been used, tested, or damaged, and the protective films have not been removed. We will then refund your original EverNear Service subscription charge and product fee.
Monthly Subscriptions:
When you choose to pay monthly for our EverNear Service you commit to an initial term of 3 months, during which monthly payments will be taken on the same date each month. Past the initial term, monthly payments will continue to be taken on the same date until we hear from you requesting a cancellation. We require 30 days’ notice for any cancellation request.
If you would like to cancel a pay-monthly Evernear Service subscription, past the 30 days, during the initial 3-month term, you will still be required to pay for all 3 months and provide us with 30 days’ notice.
For more information, please see our full terms of service and returns policy.
Our returns policy for opened and unopened goods is in addition to your statutory rights and applies to purchases made, online or over the phone.
Fall detection:
Fall detection is designed to recognise sudden, hard impacts while filtering out everyday movements. No fall detector can detect every fall. Slower falls, like gradually slipping from a chair or catching yourself on the way down, may not always be detected. How and where you wear the device can also make a difference.
It cannot detect every fall and should not be relied on as the only way to raise an alert. Whenever you are able, pressing your button yourself is the most reliable way to contact our team.
Please read more on fall detection here
Alarm call response time:
We endeavour to answer 97.5% of emergency alarm calls within 60 seconds, in alignment with our commitment with the TSA. As of April 2026, our average answer time was 12 seconds.
Network Requirements:
If you have an alarm device that relies on an unlocked SIM card, it will need a mobile signal to connect to us. If you are in a location which has no available mobile signal then an alarm call cannot be made, you will not be able to speak with our Care Team, and our Care Team will not be able to know your location. This is the same as, for example, when you try to make a phone call from a mobile phone when you have no signal – it cannot connect.
Please note that whilst our SIM devices, such as GPS pendants and Personal Alarm products will work with weaker mobile signals, a 4G signal is recommended for faster connections to our Care Team.
Your safety is our priority, and we are committed to providing technology that supports your independence with confidence and security.
Prefer a different alarm?
Our Alarm Watch comes with Evernear Anywhere Cover - at home and out and about. You can also track your heart rate, steps, and blood pressure, keeping you in control of your wellbeing every day.
Our prices are VAT free
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption,
Are you VAT exempt?
Many Careline customers are eligible for VAT exemption under the Value Added Tax Act 1994.
You can purchase one of our personal alarms excluding VAT if you:
Are purchasing a personal alarm for personal or domestic use and…
Have a physical or mental impairment that has long-term and adverse effects on your ability to carry out everyday activities, and/or…
Are being treated for a chronic, long-term health condition by a medical professional.
For more information read our VAT Exemption List. Please note that key safes are not eligible for VAT exemption.
Frequently asked questions
Yes, all wearable personal alarm devices from Careline365 are owned by you. This means your device is new to you, with a fresh battery and has never been worn by anyone else.
For in-home alarms, an alarm hub is also provided as part of your service. This is loaned to you for the duration of your subscription, ensuring everything works as it should without any additional cost.
For in-home alarms, the range is more limited, but they can still extend into areas like the garden, providing added security close to home.
If you would like to use our alarm outside the home, please choose EverNear Anywhere Cover.
A personal alarm is designed to work in most areas across the UK.
All Careline365 alarms can use the mobile phone network and come with a built-in SIM card, so there’s nothing extra to set up or pay for.
For in-home alarms, such as the Alarm Hub, it’s recommended to use an Ethernet connection where possible for the most reliable performance.
A personal alarm is designed to remain reliable even during situations like a power cut.
For in-home alarms, a built-in backup battery can keep the system running for up to 72 hours, helping ensure you can still get help when you need it most.
Careline 365’s personal alarms are designed to be water resistant, so they can be worn in the shower or bath.
This is important, as many falls happen in these areas. However, devices should not be fully submerged in water or exposed to excessive moisture beyond normal use. If you’re unsure about your specific device, we recommend checking the manual or speaking to our team for guidance.
A personal alarm and a lifeline generally refer to the same type of service, a personal emergency response system that allows you to raise a call for help using a device connected to a monitoring team.
You may also hear similar services described using terms like Careline, Carelink, panic alarm, Piper alarm, care call, medical alert bracelet, pendant alarm, or telecare.
These are often just different names for the same kind of support, although the exact features and level of service can vary between providers.
The UK's most trusted provider - Careline365 has the most 5-star reviews, on Trustpilot, of any UK-based personal alarm service as of May 2026.
30 years of service - Careline365 is part of the Appello group that collectively has been providing personal alarm services for 30 years.
Local voice, national coverage - Our office is in Norwich, Norfolk, but we provide our service and have members across the whole of the UK.
We never outsource your safety - All of your emergency calls will be answered by our team based out of our office in Norwich; we do not outsource this to any other companies.
One call answered every 22 seconds - From April 2025 to March 2026, we answered 1,456,757 calls; there are 31,536,000 seconds in a year, which averages out to one call every 21.6 seconds.
A real person answers every emergency - Once triaged, all of our emergency calls are answered by a member of our emergency care team.
Provider to the NHS - We have multiple partnerships with NHS trusts across the UK.
Trusted by hundreds of thousands of families - We have a total 485,184 emergency contacts for all our members (as of March 2026) all who are family and loved ones who trust us with the safety of those they care about the most. We also have 125,106 members (March 2026).
We support over 9,000 family and friends with emergency situations a month - On average we make over 4,500 emergency calls on behalf of our members each month, each member has on average 2.06 emergency contacts (excluding healthcare professionals).
We answer over 80,000 calls every month - Over a 9 month period (July 2025, to March 2026) our emergency Care Team answered, on average 82,645 calls a month.
4,500 + emergency calls supported each month, saving lives - Our average monthly calls (from April 2025 to March 2026) to emergency service, on behalf of our members, was 4,506.
12 Second Emergency Response - Our average response time to answer a call by a member from our Care Team, not an automated system was 11.1 (Jan - March 2026).
Highly trained operators - Everyone who works in our Care Team has to undertake a rigorous 3 week training programme in which they must be signed off before they can operate independently and answer emergency call.
Someone is always there, 24/7, 365 days a year - Our emergency Care Team work shift patterns to ensure our staff are in there for our members 24 hours a day, 365 days a year.
Over 485,000 family & friends supported - We have 485,184 (as of March 2026) emergency contacts (removing healthcare professionals).
Prices locked until 2027 - Members that join us in 2026, will not have their renewal increased until after their first year of service
From less than £1 a day - Annual price for service is £360, which split over a year equates to £0.986 a day.
“My Careline365 alarm literally saved my life… Within 10 minutes, the ambulance arrived… I cannot recommend this device enough.”
Roz K
999 emergency calls supported last year, saving lives
