How to use a Supra C500 Key Safe
The Supra C500 key safe is one of only two police-approved key safes in the UK. Find out how to use this secure device and feel safe in your home.
Getting started
Most of our members have their alarm working within minutes of unpacking it. We include simple setup instructions, and our friendly team is always here on 0800 101 3333 if you need any help getting started.
Our one-off setup fee covers getting your alarm ready to use and managing your account for life, so there are no surprise costs later. This setup fee doesn't apply to our Personal Alarm Watch or Smart Watch.
Over 94% of our customers qualify for VAT exemption due to age or health conditions. You qualify for VAT relief if you have a disability or a long-term illness and you are buying the product for your own personal or domestic use.
If you change your mind, you can cancel your subscription to our Personal Alarm Care Service and return your products for a refund within 30 days of delivery, if the products are still in their original, intact packaging, and the product has not been used, tested or damaged. We will then refund your initial subscription charge and any product costs, excluding our set-up fee, which is non-refundable.
Using your alarm and our service
We recommend wearing your personal alarm at all times to stay protected. If your alarm needs charging, the best time is while you're sitting down relaxing - just pop it on charge next to you and put it back on when you get up.
Our alarms are designed to be worn day and night, including in the shower or bath, which is often when people need help most. All our alarms are water-resistant or waterproof, but we recommend checking your specific alarm's details to know exactly what protection it offers.
Our in-home alarms work from 100 to 600 metres from the base unit, covering your entire home.
Our out-of-home alarms do not need a base unit and work anywhere with a mobile signal.
Don't worry, just tell our team it was an accident when they answer. We'd much rather you pressed it by mistake than needed help and couldn't reach us.
Our team are trained to speak clearly and will keep trying to communicate with you. If they can't hear you respond, they'll assume it's an emergency and send appropriate help.
Real people from our UK-based Care Team answer our calls. They're specially trained to help in emergencies and answer within seconds.
Our digital alarms connect through mobile networks, so you don't need a landline or broadband. However, if you have home Wi-Fi, we recommend connecting to that for the strongest possible connection. They're fully ready for the UK digital switchover.
Our out-of-home alarms work through mobile networks wherever you go, so you'll have protection as long as there's a mobile signal at home, in the shops, or visiting family.
Our team will try all your emergency contacts and call the emergency services directly. You'll never be left without help.
We recommend testing your alarm monthly, and we're always here if you want to do a test call. Our systems also monitor your alarm's health automatically by checking it is still connected to power.
Once you've ordered your Careline365 personal alarm, we'll need some details about you. We'll send you a simple form to fill in online, or you can request a paper copy.
On this form, you'll tell us who your emergency contacts are, listed in order of priority. If you ever want to check who's on your list or change any details, just give us a call - we're always happy to help.
Technical and troubleshooting
Our in-home alarms have backup batteries lasting up to 24 hours, and our out-of-home alarms keep working on their own batteries. You stay protected even when the power's off.
Our digital in-home alarms are designed for the new phone line system and won't be affected. If you have an older analogue alarm, we can help you upgrade to stay protected.
Yes, you can, however...
The following should be noted regarding the use of a Personal Alarm Watch, Personal Alarm Smart Watch, and GPS Pendant Alarm for persons with pacemakers or defibrillators:
The device contains a GSM module like a smart watch. Current studies recommend a minimum distance of 15cm between smartphones/smart watches and a cardiac implant/pacemaker/defibrillator. To prevent possible interference with a pacemaker, you should not use the device on the side of your body where the pacemaker is located.
If you're having trouble accessing your order status page, don't worry, the steps below will help.
- First, have a look in your email inbox, including any spam or junk folders, as your login code should be waiting there for you. The email will be from info@careline365.co.uk.
- If you can't find it or the code has expired, simply click "Resend code" on the login page. Remember to use the newest code we send, as this makes any previous ones invalid.
- Your code will work for 15 minutes once we send it, so it's best to use it straight away.
- For security reasons, if there have been several unsuccessful attempts, your account might be temporarily locked for 30 minutes.
- Still having trouble? Give our friendly team a ring – we'll be happy to help and can even email the forms directly to you if needed.
Useful Information
Peace of mind made simple.
To find the right service for you, please select where you would like to use your alarm.
SAVE £160
Essential+ Plan
Easy-to-set-up digital alarm. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
From
£16.99
£30.32
View product
£16.99
per month when paying annually.*
SAVE £160
Complete Plan with Fall Detection
Easy-to-set-up digital alarm with fall detection. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
- Fall detection
From
£19.99
£33.32
View product
£19.99
per month when paying annually.*
SAVE £135
Personal Alarm Watch with Fall Detection
Discreet watch providing peace of mind at home or on the go.
- In and out of home
- Speak through the watch
- Fall detection
- Shares location in an emergency
From
£21.99
£33.24
View product
£21.99
per month when paying annually.*
SAVE £130
Personal Alarm Smart Watch Samsung Galaxy Watch7 Small/Medium
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
From
£28.99
£39.83
View product
£28.99
per month when paying annually.*
SAVE £130
Personal Alarm Smart Watch Samsung Galaxy Watch7 Medium/Large
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
From
£28.99
£39.83
View Product
£28.99
per month when paying annually.*
SAVE £125
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
From
£22.99
£33.40
View product
£22.99
per month when paying annually.*
SAVE £125
GPS Pendant Alarm
Pendant providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Shares location in an emergency
From
£18.99
£29.40
View product
£18.99
per month when paying annually.*
Essential Plan Requires an Analogue Landline
Analogue alarm, not compatible with the landline to digital switchover.
- In-home and garden only
- Speak through the base unit
- We recommend a digital alarm
£9.99
View product
per month when paying quarterly.*
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
* Promotional terms and conditions apply. For details please see here
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features: It's lightweight, comfortable and discreet. It can be worn around the wrist or neck. It's waterproof for use in the bath or shower. It has a range of around 100 metres for use in the garden.
Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this.
Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.
Free Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering.
If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
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Careline is here to support you 24/7
Simple installation and rapid response times
Free next day delivery
Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.
Money back guarantee
We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee.
24/7 customer service
Our team are always available to answer your questions, supporting customers and their loved ones alike.
Lifetime guarantee
We deliver real value without compromising on quality. All our plans come with our lifetime warranty.