How to make a complaint

We are sorry to hear you have had a poor experience with Careline365. Your experience with us matters, we want to know if we've fallen short of our usual standards.

Contact Form

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Submitting a complaint

You can make a complaint by filling in the form on this page or by contacting us at:

Our goal is always to sort things out straight away during your first contact with us.

If your concern needs more looking into, we'll formally log it so we can give it the attention it deserves.

What happens next?
Our customer relations team will thoroughly look into everything and will contact you on your preferred method with a resolution.


You can view our full terms of service here to understand more about our service commitments and your consumer rights.