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Essential+ Plan |
Complete Plan |
GPS Pendant Alarm with Fall Detection |
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Your price today |
£15.75 per month or £185 per year |
£19.75 per month or £225 per year |
£22.99 per month or £240 per year |
In-home |
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Out of home |
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Fall Detection |
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Our commitment to our members.
UK Based Emergency Care Team
UK Based Emergency Care Team
Our people are our service, and your care is in our hands. We never outsource our team or your safety.
Here For You At Any Moment
Here For You At Any Moment
We're here for you every second of every day and night, ready to respond at just the press of a button. No matter when you need us, we'll always be there.
We Answer in Seconds
We Answer in Seconds
We know how important it is to hear hello in a moment of need. Our own technology, service, and team work together to give you a fast response and the best care when it matters most.
In July, our average response time to speak to a member of our team, not an automated system, was 14.3 seconds.
Trusted Partner of the NHS
Trusted Partner of the NHS
Since 2022, NHS trusts across the UK have been referring patients to us because they trust our reliable, compassionate care. When the NHS refers us, you know you're in safe hands.
Our Personal Alarm Service:
24/7 UK-Based Team
Our experienced emergency Care Team is based in Norfolk and available around the clock. When you call, you'll speak to real people who can arrange the right help quickly.
UK Digital Switchover Ready
Future-proof technology that works seamlessly with the UK's new digital phone network. While older analogue alarms will stop working, our Careline365 digital personal alarms are designed to keep you connected throughout the switchover and beyond.
Locating you in an emergency
Our GPS Pendant Alarm and Personal Alarm Watch can locate you in an emergency. When you activate your alarm, our GPS technology helps us locate you quickly, whether you're at home or out and about. This means help can reach you faster, and your family can have peace of mind knowing we can always find you.
Automatic Fall Detection
Our fall detection technology uses sensors to automatically detect when you've had a fall. If a fall is detected, your alarm instantly connects to our UK-based Care Team - without you needing to press the button. If you can't speak to us, we'll arrange help for you.
How our personal alarms work
Simple Setup
Our personal alarms are simple to set up - just plug it into mains power and you're ready. For the strongest possible connection, we recommend connecting it to your broadband as well. Every alarm comes with a clear, step-by-step guide that shows you exactly how to get everything working. If you need any help during setup, our team is always here to talk you through it.
Press for Help
Wear your pendant or wristband anywhere around your home and garden. Press the button to connect directly to our UK-based Care Team through the base unit's clear speaker system. If your plan includes fall detection, the alarm will automatically call through if a fall is detected - no need to press anything. Help will be called if you can't press your pendant.
Speak to our Care Team
Our experienced Care Team will talk to you to understand what's happened and assess your situation. They'll determine the right level of help needed - whether that's reassurance, contacting your emergency contacts, or calling emergency services. If for any reason you can't speak to our Care Team, don't worry - they'll still follow emergency procedures to ensure help is sent to you.
Help is Arranged
Our Care Team will contact your chosen emergency contacts and arrange the right assistance - whether that's a family member popping round or the emergency services. We'll keep you informed throughout, so you'll always know help is on its way and never be left wondering what's happening.
Careline365 is here to support you 24/7
If you have any questions or need advice finding the right service, please don't hesitate to give our team a ring; they're here to help.