Careline Homecare
Careline Homecare
Careline365 are a national company who can help keep the elderly residents of the UK to keep on living independently in their own homes. We do this with our Careline UK alarm service.
Our Careline Homecare products are ideal for elderly and frail residents who live alone. If you have a fall or feel unwell you can simply press your pendant button, which is worn around the neck or wrist, and help will be sent.
Our Monitoring team work 24 hours a day, 365 days a year to ensure help is always available. Our mission is to help as many people as possible live safe and enjoyable later lives.
That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Lifeline Vi Alarm Base Unit
The alarm base unit features an inbuilt microphone and speaker system, allowing you to communicate with our dedicated care team. Home and away buttons let you alert them when you leave the house.
MyAmie Pendant
Easy to wear, easier to use, the Careline pendant has a range of 100 metres, ensuring that you are safe anywhere in your home. It's also waterproof and can be worn in the shower or bath.
How the alarm system works
What happens when you push your pendant?
The help you need, when you need it.
The Careline Alarm works using your existing landline. This keeps you connected you to our UK-based, Platinum Accredited care team.
When you push the button on the alarm pendant, an instant call goes out to the team. They will then speak to you over the speaker system on the base unit to determine the kind of help you need, be it from neighbours, relatives or the emergency services.
If you can't get close enough to the unit to reply, don't worry! Our care team will try calling the landline and, failing that, will assume you need help and send it within moments.
24-hour Monitoring Centre
The team at our 24-hour monitoring centre are highly-trained and work 365 days a year to ensure that our customers always have somebody to call for help.
Once a pendant or alarm unit button is pressed and notification is sent to the monitoring team. A team member will respond over the loudspeaker to assess the situation and take the appropriate action.
The monitoring will also speak to you on a monthly basis as you complete your test calls. In an emergency the monitoring team will stay with you over the loudspeaker to ensure that you remain calm and that everything is okay.
Careline Homecare - Key Safes
You can add these Key Safes to your cart when you order one of our Careline plans.
£25
MasterLock Select Access
Easy to use combination lock.
Weather resistant zinc outer shell.
Shutter door to protect combination dials from rust, dirt and grime.
Large storage compartment that holds up to five keys.
Easy to install – fixings included.
£32
Yale Y500
Secure die-cast body.
Weather resistant.
Protective sliding lock cover.
Easily installed – fixings included.
Sturdy, convenient Key Safe from a trusted brand
4-digit rolling combination lock
£65
Supra C500
Sturdy Zinc Alloy outer shell.
Rust and water resistant.
Weather cover to protect and shield.
12 digit key pad gives 479,001,600 possible combinations.
Easy to install – fixings included.
Police approved.
Careline Customer Reviews
Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.
- Matt Harridge, West Sussex.
It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.
- Jane Martin, Liverpool.
At Home Personal Alarm
Essential Plan
Basic Pendant
- Automatic Fall Detection
- 100 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
Plug-in Base Unit
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £9.99 per monthRising to £22.67 per months after 3 months
Essential+ Plan
SmartTrigger Pendant
- Automatic Fall Detection
- 600 metre range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per month
Save £80 if paid annually
Get 3 months free by paying annually
Complete Plan
Fall Detector
- Automatic Fall Detection
- 300 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per monthSave £100 if paid annually
Get 3 months free by paying annually
Careline's SmartLife Hub rated best personal alarm for the elderly. Our digital alarms "sport an impressive digital connection time of under ten seconds." ~ Evening Standard
Go Anywhere GPS Alarm
GPS Alarm Bundle
- Go Anywhere Alarm
- GPS Alarm Pendant
- GPS Location Tracking
- Optional Fall Detection
- Inbuilt Speaker
- Charging Base Station
Save £88 if paid annually
Get 3 months free by paying annually
For new customers, please note the one-off additional payment of £45 which covers the setup and administration costs shown above.
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 030 8777 to discuss our price guarantee.
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Piper Alarm service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the Care Team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
24-Hour Care and Support
Our highly-trained Care Team play an important part of the Piper Alarm service. The team have been trained to deal with a number of emergency situations, so that they can reassure and advise in the best way possible. Our Care Team are available 24/7, 365 days a year to ensure our alarm users can always call for help.
When they receive an alert call, a member of the team will dial through to the alarm user through their base unit loudspeaker. They will ask the user what has happened and if they're ok, before calling for help.
They will call for emergency contacts - friends, family and neighbours - and ask them to attend urgently. The emergency services will also be contacted if they are required.
Emergency Contacts
We reccommend that all alarm users have at least one emergency contact on their Careline profile, if possible. If you don't think you're able to list an emergency contact on your loved ones new Piper Alarm, we advise having a Key Safe in place which can be bought online at the same time as the alarm.
A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features:
It's lightweight, comfortable and discreet.
It can be worn around the wrist or neck.
It's waterproof for use in the bath or shower.
It has a range of around 100 metres for use in the garden.
Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.
Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
Make a Referral
We accept referrals from doctors and nurses, as well as friends and family. If there’s somebody you believe could benefit from a Careline Alarm please make a referral and we’ll be in touch shortly to see how we can help out.