How does the Careline Alarm Work?
An Easy-to-Use Service
Our Careline Alarm service comes with two simple devices: the alarm base unit and the MyAmie Pendant.
Careline Alarm Base Unit
The alarm base unit can be set-up within a few minutes, either by the alarm user or by a loved one. Simply connect the unit to the telephone socket and a power supply, before plugging the telephone into the back of the unit. Complete a short test call by pressing the red button and everything will be ready to go. The alarm base unit has a built-in microphone and loudspeaker for clear, crisp communication.
Pendant Button
The pendant button can be worn around the neck or wrist, depending on the alarm user's preference. It's this small pendant that connects the alarm user to the 24-hour monitoring team. In an emergency, simply press the red button and an alert call will be raised. The pendant will work in the bathroom as it is waterproof, and will also work outside in the garden, thanks to a range of up to 100 metres.
A Video Guide to the Careline Alarm
24-Hour Monitoring
Every Careline alarm user will be covered by our highly-trained monitoring team. Our team work 24-hours-a-day, all year round to ensure that they provide the safest and highest quality of service possible.
It is the monitoring team who will receive an alert call once the red button on the pendant or base unit has been pressed. They will respond immediately via the loudspeaker on the base unit. The alarm user will be asked if they are okay and what has happened. The situation is assessed and the monitoring team will then arrange for help.
This will involve contacting family, friends or neighbours (known as emergency contacts), and the emergency services if they are needed. If the monitoring team don't hear a response from the alarm user, they will assume that something is wrong and arrange for help.
Careline Customer Reviews
Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.
- Matt Harridge, West Sussex.
It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.
- Jane Martin, Liverpool.
At Home Personal Alarm
Essential Plan
Basic Pendant
- Automatic Fall Detection
- 100 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
Plug-in Base Unit
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £9.99 per monthRising to £22.67 per months after 3 months
Essential+ Plan
SmartTrigger Pendant
- Automatic Fall Detection
- 600 metre range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per month
Save £80 if paid annually
Get 3 months free by paying annually
Complete Plan
Fall Detector
- Automatic Fall Detection
- 300 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per monthSave £100 if paid annually
Get 3 months free by paying annually
Careline's SmartLife Hub rated best personal alarm for the elderly. Our digital alarms "sport an impressive digital connection time of under ten seconds." ~ Evening Standard
Go Anywhere GPS Alarm
GPS Alarm Bundle
- Go Anywhere Alarm
- GPS Alarm Pendant
- GPS Location Tracking
- Optional Fall Detection
- Inbuilt Speaker
- Charging Base Station
Save £88 if paid annually
Get 3 months free by paying annually
For new customers, please note the one-off additional payment of £45 which covers the setup and administration costs shown above.
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 030 8777 to discuss our price guarantee.
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Piper Alarm service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the Care Team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
24-Hour Care and Support
Our highly-trained Care Team play an important part of the Piper Alarm service. The team have been trained to deal with a number of emergency situations, so that they can reassure and advise in the best way possible. Our Care Team are available 24/7, 365 days a year to ensure our alarm users can always call for help.
When they receive an alert call, a member of the team will dial through to the alarm user through their base unit loudspeaker. They will ask the user what has happened and if they're ok, before calling for help.
They will call for emergency contacts - friends, family and neighbours - and ask them to attend urgently. The emergency services will also be contacted if they are required.
Emergency Contacts
We reccommend that all alarm users have at least one emergency contact on their Careline profile, if possible. If you don't think you're able to list an emergency contact on your loved ones new Piper Alarm, we advise having a Key Safe in place which can be bought online at the same time as the alarm.
A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features:
It's lightweight, comfortable and discreet.
It can be worn around the wrist or neck.
It's waterproof for use in the bath or shower.
It has a range of around 100 metres for use in the garden.
Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.
Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
Make a Referral
We accept referrals from doctors and nurses, as well as friends and family. If there’s somebody you believe could benefit from a Careline Alarm please make a referral and we’ll be in touch shortly to see how we can help out.