What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency.

The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package.

The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team.

In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

The Careline Alarm Package

Careline Base Unit

Alarm users in Barnsley will receive the Lifeline Vi Alarm Base Unit. This device is simply plugged into the telephone socket and the mains power. The telephone itself is connected to the back of the unit, using an adaptor provided. Once connected, users complete a test call with the monitoring team. The base unit has a loudspeaker, which is used by the monitoring team to speak with the alarm user. The alarm user can respond via a built-in microphone. There is also a red help button on the base unit.

Red Pendant Button

Alongside the base unit, alarm users in Barnsley will also receive the discreet pendant button. This device can be worn around the wrist or neck; both attachments are included inside the box. The clever little device is waterproof, which means the alarm user can still wear it whilst they're in the bath or shower. A range of up to 100 metres means that alarm users can still call for help outside in the garden. If the alarm user needs help, day or night, they simply press the red button.

Vibby Fall Detector

Potential Careline users can also upgrade to our Fall Detector package. This special pendant, known as The Vibby, is worn around the neck. The Vibby can automatically detect when the wearer has suffered from a fall in their home. The pendant will send an alert message through to the monitoring centre, without anything being pressed. Confirmation that an alert has been raised will be given by an LED light and vibration. Much like the standard pendant, the Vibby is discreet and stylish. It can also be worn in the bath or shower as it is waterproof. If the alarm user feels unwell or is concerned at home, they can still press the help button on their pendant - as they would with the standard pendant.

Peace of mind made simple.

To find the right service for you, please select where you would like to use your alarm.

SAVE £160

Essential+ Plan

Easy-to-set-up digital alarm. Neck or wrist option.

  • In-home and garden only
  • Speak through the base unit
From
£16.99 £30.32
per month when paying annually.*
View product
SAVE £160

Complete Plan with Fall Detection

Easy-to-set-up digital alarm with fall detection. Neck or wrist option.

  • In-home and garden only
  • Speak through the base unit
  • Fall detection
From
£19.99 £33.32
per month when paying annually.*
View product
SAVE £135

Personal Alarm Watch with Fall Detection

Discreet watch providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the watch
  • Fall detection
  • Shares location in an emergency
From
£21.99 £33.24
per month when paying annually.*
View product
SAVE £130

Personal Alarm Smart Watch Samsung Galaxy Watch7 Small/Medium

Exclusive Samsung watch, one press for 24/7 support.

  • In and out of home
  • Speak through the watch
  • Shares location in an emergency
From
£28.99 £39.83
per month when paying annually.*
View product
SAVE £130

Personal Alarm Smart Watch Samsung Galaxy Watch7 Medium/Large

Exclusive Samsung watch, one press for 24/7 support.

  • In and out of home
  • Speak through the watch
  • Shares location in an emergency
From
£28.99 £39.83
per month when paying annually.*
View Product
SAVE £125

GPS Pendant Alarm with Fall Detection

Pendant with fall detection providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the pendant
  • Fall detection
  • Shares location in an emergency
From
£22.99 £33.40
per month when paying annually.*
View product
SAVE £125

GPS Pendant Alarm

Pendant providing peace of mind at home or on the go.

  • In and out of home
  • Speak through the pendant
  • Shares location in an emergency
From
£18.99 £29.40
per month when paying annually.*
View product

Essential Plan Requires an Analogue Landline

Analogue alarm, not compatible with the landline to digital switchover.

  • In-home and garden only
  • Speak through the base unit
  • We recommend a digital alarm
£9.99
per month when paying quarterly.*
View product

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

How Careline works

Exceptionally easy to install and super fast response times
1

Order

Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.

2

Connect

With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.

3

Peace of mind

Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the help you need, whenever you need it.

Benefits of Careline

As the industry leader, our experience and expertise make sure we stay ahead

In-house response team

We provide a monitoring service with 24/7 access to a highly trained, accredited Emergency Response Team.

Super fast response times

We respond to over 1,000,000 alert calls every year with an average alert answer time of under 5 seconds.

Optional fall detection

Automatically calls our team if it detects a fall1, so you can get help quickly, even if you are unable to speak.

Outdoor and indoor use

Live confidently with up to 600m alarm coverage throughout the home and garden, or choose the GPS alarm for support on the go.

Careline FAQs

Our aim is to reassure and give confidence to our users

By choosing a fall detector pendant, you benefit from automatic alerts after a fall. This means you won’t need to press the button if you fall and can’t get up.

The fall detector pendant is programmed to sense when you have fallen. If you do not move within twenty seconds after a fall, the alarm will send an automatic alert to our monitoring centre, and a member of our team will answer your alert and arrange help on your behalf.

Find out more by calling our team on 0808 304 4336.

If you choose one of ourout of home alarm plans, you will benefit from GPS tracking. When your alarm is activated, the GPS feature will provide our monitoring team with your location, allowing them to send the help you need direct to your location.

All pendants are IP67 rated, meaning they are water resistant for up to thirty minutes in one metre of water. This means you can safely continue to wear your pendant in the shower. However, we do not recommend wearing your pendant in the bath, as exposure to soapy water may damage the waterproof seal.

The alarm base unit is not waterproof and should not be exposed to water.

We are committed to helping you feel confident and reassured. That means knowing you can rely on your personal alarm. If you experience any problems with your personal alarm base unit or pendant, call our team on 0808 304 4336 and our team will arrange a replacement.

All orders are dispatched with free next day delivery if ordered before 5pm. This means your personal alarm could be with you within 24 hours of placing your order.

Careline is here to support you 24/7

Simple installation and rapid response times

Contact us

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee2.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.