
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency.
The Careline service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package.
The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team.
In an emergency, the alarm user simply presses the red button on their pendant and the monitoring team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
The Careline Alarm Package

Careline Base Unit

Red Pendant Button

Vibby Fall Detector

Peace of mind made simple.
To find the right service for you, please select where you would like to use your alarm.

Essential+ Plan
Easy-to-set-up digital alarm. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
£16.99

Complete Plan with Fall Detection
Easy-to-set-up digital alarm with fall detection. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
- Fall detection
£19.99

Personal Alarm Watch with Fall Detection
Discreet watch providing peace of mind at home or on the go.
- In and out of home
- Speak through the watch
- Fall detection
- Shares location in an emergency
£21.99

Personal Alarm Smart Watch Samsung Galaxy Watch7 Small/Medium
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
£28.99

Personal Alarm Smart Watch Samsung Galaxy Watch7 Medium/Large
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
£28.99

GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
£22.99

GPS Pendant Alarm
Pendant providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Shares location in an emergency
£18.99

Essential Plan Requires an Analogue Landline
Analogue alarm, not compatible with the landline to digital switchover.
- In-home and garden only
- Speak through the base unit
- We recommend a digital alarm
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
How Careline works
Order
Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.
Connect
With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.
Peace of mind
Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the help you need, whenever you need it.
Benefits of Careline

In-house response team

Super fast response times

Optional fall detection

Outdoor and indoor use
Careline FAQs
By choosing a fall detector pendant, you benefit from automatic alerts after a fall. This means you won’t need to press the button if you fall and can’t get up.
The fall detector pendant is programmed to sense when you have fallen. If you do not move within twenty seconds after a fall, the alarm will send an automatic alert to our monitoring centre, and a member of our team will answer your alert and arrange help on your behalf.
Find out more by calling our team on 0808 304 4336.
If you choose one of ourout of home alarm plans, you will benefit from GPS tracking. When your alarm is activated, the GPS feature will provide our monitoring team with your location, allowing them to send the help you need direct to your location.
All pendants are IP67 rated, meaning they are water resistant for up to thirty minutes in one metre of water. This means you can safely continue to wear your pendant in the shower. However, we do not recommend wearing your pendant in the bath, as exposure to soapy water may damage the waterproof seal.
The alarm base unit is not waterproof and should not be exposed to water.
We are committed to helping you feel confident and reassured. That means knowing you can rely on your personal alarm. If you experience any problems with your personal alarm base unit or pendant, call our team on 0808 304 4336 and our team will arrange a replacement.
All orders are dispatched with free next day delivery if ordered before 5pm. This means your personal alarm could be with you within 24 hours of placing your order.
Careline is here to support you 24/7
Simple installation and rapid response times

Free next day delivery

Money back guarantee

24/7 customer service
