Life-saving personal alarm service
UK-Based, 24/7 Response Team
Fastest connecting digital alarms
Quick set-up with free next day delivery
From £9.99pm. Prices locked until April ’25.
3 months free on annual plans.
3 months free on annual plans.
Trusted Partners of
“Mum fell on her front room floor, her alarm activated and an operator talked to her until we arrived. I don’t know what would have happened to mum if she had not had her alarm.”
“Not only has it given me my independence, my children have the security of knowing help is available 24/7. Don't know why I didn't have this sooner, really can't fault it.”
“My mum has only had careline a couple of weeks and the peace of mind that the service has given our family has been a great relief. The staff are so helpful and friendly to talk to."
Choose Your Personal Alarm
To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.
Essential Plan
From £9.99 / Month
When paying quarterly
Essential Plan includes:
Recommended
Fall Detection
Fastest Connecting
Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan
Complete Plan
From £24.99 / Month
When paying annually
Complete Plan includes:
Essential+ Plan
From £19.99 / Month
When paying annually
Essential+ Plan includes:
GPS Pendant Plan
From £21.99 / Month
When paying annually
GPS Pendant Plan includes:
GPS Pendant Fall Plan
From £23.99 / Month
When paying annually
GPS Pendant Fall Plan includes:
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
How Lifeline works
Exceptionally easy to install and super fast response times
Order
Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.
Connect
With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.
Peace of mind
Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the
help you need, whenever you need it.
Supporting thousands to remain confident and independent
Connect to our professional team in as little as 10 seconds, whether you’re at home or on the go
5 Seconds
our average alert call response time
350,000
the number of customers we support
1 Million
emergency calls answered each year
Benefits of Lifeline
As the industry leader, our experience and expertise make sure we stay ahead
In-house response team
We provide a monitoring service with 24/7 access to a highly trained, accredited Emergency Response Team.
Super fast response times
We respond to over 1,000,000 alert calls every year with an average alert answer time of under 5 seconds.
Optional fall detection
Automatically calls our team if it detects a fall, so you can get help quickly, even if you are unable to speak.
Outdoor and indoor use
Live confidently with up to 600m alarm coverage throughout the home and garden, or choose the GPS alarm for support on the go.
Lifeline provides a vital lifeline
Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones
Proud to be TSA Accredited
Our TSA Membership guarantees that our users will receive an exemplary standard of service.
Lifeline FAQs
Our aim is to reassure and give confidence to our users
We provide an advanced alarm system that provides peace of mind to those who want extra reassurance on the go. The GPS Alarm can send a signal from anywhere, using GPS tracking technology to help our team send support wherever it is needed.
Find out more by calling our team on 0808 304 5083.
Our response team are specially trained to provide assistance after an alarm activation. If, for any reason, you cannot speak to our response team or we cannot hear you, we will assume that it is an emergency and alert your emergency contacts and the emergency services.
If you require medical assistance, our response team will contact the emergency services on your behalf. The emergency services will also be called if you are unable to respond to our team.
No, Lifeline alarms do not require a mobile phone connection. They use either your home phone line or an inbuilt SIM card to send alerts to the Lifeline response team.
Call on 0800 030 8777 to discuss which connection is best for you.
Our Lifeline alarms are provided on a rental basis. The price of the plan includes the hire cost of the equipment, the 24/7 monitoring of the system, and any technical support that may be needed for the duration of the plan.
Yes, the pendants are lightweight, comfortable and discreet, and can be worn around the wrist or neck.
They are Water-Resistant for use in the bath or shower.
Lifeline is here to support you 24/7
Simple installation and rapid response times
Free next day delivery
Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.
Money back guarantee
We believe in our Lifeline alarms. If you change your mind, we offer a 30-day money back guarantee.
24/7 customer service
Our team are always available to answer your questions, supporting customers and their loved ones alike.
Lifetime guarantee
We deliver real value without compromising on quality. All our plans come with our lifetime warranty.