Life-saving personal alarm service

UK-Based, 24/7 Response Team
Fastest connecting digital alarms
Quick set-up with free next day delivery
From £9.99pm. Prices locked until April ’25.
3 months free on annual plans.
Trusted Partners of
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- Alison House
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- Patricia Cherry
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- Martin Hamilton

Choose Your Personal Alarm

To help you choose, start by selecting where you would use your personal alarm. In home only or at home and on the go.

Essential Plan

From £9.99 / Month
When paying quarterly

Essential Plan includes:

Standard connection speeds
Landline required
Lightweight water-resistant pendant
View Plan

Essential+ Plan

From £19.99 / Month
When paying annually
Fastest Connecting

Essential+ Plan includes:

Our fastest connection speeds
No landline required
Simple plug in and go set-up
Lightweight water-resistant pendant
View Plan

GPS Pendant Plan

From £21.99 / Month
When paying annually
GPS Tracking

GPS Pendant Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan

GPS Pendant Fall Plan

From £23.99 / Month
When paying annually
Fall Detection
GPS Tracking

GPS Pendant Fall Plan includes:

GPS connection + location tracking
In-built pendant speaker
Simple set-up
GPS water-resistant pendant
View Plan

Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.

How Lifeline works

Exceptionally easy to install and super fast response times

Order

Choose your personalised alarm plan, browse online or call our 24/7 expert team. They will support you to pick the perfect package to suit your lifestyle.

Connect

With free 24hr next day delivery and simple set-up there’s no need to wait. Simply plug your SmartLife alarm into your power socket and it’s ready to use.

Peace of mind

Contact our emergency response team at the press of a button. They’re on hand 24/7 to ensure you receive the help you need, whenever you need it.

Supporting thousands to remain confident and independent

Connect to our professional team in as little as 10 seconds, whether you’re at home or on the go

5 Seconds
our average alert call response time
350,000
the number of customers we support
1 Million
emergency calls answered each year

Benefits of Lifeline

As the industry leader, our experience and expertise make sure we stay ahead

In-house response team

We provide a monitoring service with 24/7 access to a highly trained, accredited Emergency Response Team.

Super fast response times

We respond to over 1,000,000 alert calls every year with an average alert answer time of under 5 seconds.

Optional fall detection

Automatically calls our team if it detects a fall, so you can get help quickly, even if you are unable to speak.

Outdoor and indoor use

Live confidently with up to 600m alarm coverage throughout the home and garden, or choose the GPS alarm for support on the go.

Lifeline provides a vital lifeline

Thousands trust us to support their independence, and we work hard every day to provide peace of mind to you and your loved ones

Proud to be TSA Accredited

Our TSA Membership guarantees that our users will receive an exemplary standard of service.

Lifeline FAQs

Our aim is to reassure and give confidence to our users

We provide an advanced alarm system that provides peace of mind to those who want extra reassurance on the go. The GPS Alarm can send a signal from anywhere, using GPS tracking technology to help our team send support wherever it is needed.

Find out more by calling our team on 0808 304 5083.

Our response team are specially trained to provide assistance after an alarm activation. If, for any reason, you cannot speak to our response team or we cannot hear you, we will assume that it is an emergency and alert your emergency contacts and the emergency services.

If you require medical assistance, our response team will contact the emergency services on your behalf. The emergency services will also be called if you are unable to respond to our team.

No, Lifeline alarms do not require a mobile phone connection. They use either your home phone line or an inbuilt SIM card to send alerts to the Lifeline response team.

Call on 0800 030 8777 to discuss which connection is best for you.

Our Lifeline alarms are provided on a rental basis. The price of the plan includes the hire cost of the equipment, the 24/7 monitoring of the system, and any technical support that may be needed for the duration of the plan.

Yes, the pendants are lightweight, comfortable and discreet, and can be worn around the wrist or neck.

They are Water-Resistant for use in the bath or shower.

Lifeline is here to support you 24/7

Simple installation and rapid response times

Free next day delivery

Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.

Money back guarantee

We believe in our Lifeline alarms. If you change your mind, we offer a 30-day money back guarantee.

24/7 customer service

Our team are always available to answer your questions, supporting customers and their loved ones alike.

Lifetime guarantee

We deliver real value without compromising on quality. All our plans come with our lifetime warranty.