24-hour Care - All Year Round

Our highly-trained Careline Monitoring Team are on hand 24-hours-a-day, 365 days a year to provide our alarm users with a high quality of service.

Should an alarm user press their Careline Pendant, an alert messages is sent straight to the monitoring team. They will respond within a matter of seconds, to assess the situation and take the appropriate actions.

Whether you require help from a neighbour, a relative, or the emergency services, they will make the necessary call to ensure help is on it's way within moments.

If you are not in a position to respond, they will try and make contact by phone and, failing that, will assume you need assistance and call up your emergency contacts.

Careline Customer Reviews

Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.

- Matt Harridge, West Sussex.

It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.

- Jane Martin, Liverpool.

What is Careline?

The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Piper Alarm service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the Care Team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.

A powerful little pendant

The pendant which accompanies the Careline alarm's base unit has some useful features:

It's lightweight, comfortable and discreet.
It can be worn around the wrist or neck.
It's waterproof for use in the bath or shower.
It has a range of around 100 metres for use in the garden.

Supporting independence

Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.

Next day delivery

Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.

Make a Referral

We accept referrals from doctors and nurses, as well as friends and family. If there’s somebody you believe could benefit from a Careline Alarm please make a referral and we’ll be in touch shortly to see how we can help out.