24-hour Care - All Year Round
Our highly-trained Careline Monitoring Team are on hand 24-hours-a-day, 365 days a year to provide our alarm users with a high quality of service.
Should an alarm user press their Careline Pendant, an alert messages is sent straight to the monitoring team. They will respond within a matter of seconds, to assess the situation and take the appropriate actions.
Whether you require help from a neighbour, a relative, or the emergency services, they will make the necessary call to ensure help is on it's way within moments.
If you are not in a position to respond, they will try and make contact by phone and, failing that, will assume you need assistance and call up your emergency contacts.
Careline Monitoring Team
24-Hour Assistance
Instant Response
Highly-Trained
Professional
Friendly
Reassuring
Help Within Seconds
With a Careline Alarm from Careline365, help is on hand at the push of a button. Our service is perfect for anyone who is vulnerable at home, be they elderly, disabled or suffering from health problems.
Our alarms are particularly useful for people who have a high risk of falling. Knowing that our Careline Monitoring Team is on hand, allows them to live life at home the way they want to.
One of our plans even includes an Vibby Fall Detector, which automatically sends out a call for assistance in the event of a fall, even if the wearer is unable to push the button. Our alarms allow you to be independent at home for as long as possible.
We can set up our alarm service for within 24 hours of an order being placed. We also offer all of our alarm users free delivery.
Our Careline Package
The Careline Alarm comes in two, easy-to-use parts:
Careline Alarm Base Unit
The Careline Alarm base unit is easy to install and simply to use. It includes and loudspeaker and microphone system, so that our alarm users can have clear communication with the Careline Monitoring Team. In an emergency, the monitoring team will use the loudspeaker to speak with the alarm user. The red button on the base unit can be used as a call for help, with the green button acting as a cancel function.
Careline Pendant
The Careline Pendant can be worn around the wrist or around the neck, and is the easiest way to call for help. In an emergency, alarm users simply press the red button on the pendant and an alert will be raised at the monitoring centre. The pendant can be worn in the bathroom as it is waterproof, and can still be worn outside in the garden thanks to a range of up to 100 metres.
Careline Customer Reviews
Having just bought this for my parents I am very happy to recommend this system to others. The package arrived quickly and was easy to set up. I also ordered a keysafe which was also very easy to secure to an outside wall. My parents now have peace of mind.
- Matt Harridge, West Sussex.
It's a brilliant service, and I now feel completely comfortable living at home on my own where as before I used to worry a lot about falling and always had to be very cautious. Careline has been a saviour for me.
- Jane Martin, Liverpool.
At Home Personal Alarm
Essential Plan
Basic Pendant
- Automatic Fall Detection
- 100 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
Plug-in Base Unit
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £9.99 per monthRising to £22.67 per months after 3 months
Essential+ Plan
SmartTrigger Pendant
- Automatic Fall Detection
- 600 metre range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per month
Save £80 if paid annually
Get 3 months free by paying annually
Complete Plan
Fall Detector
- Automatic Fall Detection
- 300 Metre Range
- Wearable on Wrist or Neck
- Waterproof
- No Need to Charge
- Easy to Activate
SmartLife Hub
- 24/7 Monitoring Service
- Lifetime Warranty
- Plug-In, Easy Set Up
- No Phone Line Needed
- Our Fastest Connection Time
From £24.99 per monthSave £100 if paid annually
Get 3 months free by paying annually
Careline's SmartLife Hub rated best personal alarm for the elderly. Our digital alarms "sport an impressive digital connection time of under ten seconds." ~ Evening Standard
Go Anywhere GPS Alarm
GPS Alarm Bundle
- Go Anywhere Alarm
- GPS Alarm Pendant
- GPS Location Tracking
- Optional Fall Detection
- Inbuilt Speaker
- Charging Base Station
Save £88 if paid annually
Get 3 months free by paying annually
For new customers, please note the one-off additional payment of £45 which covers the setup and administration costs shown above.
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 030 8777 to discuss our price guarantee.
What is Careline?
The Careline alarm is designed to help older, frail or disabled people remain in their own homes, with the knowledge that they always have somebody to help them in an emergency. The Piper Alarm service includes an alarm base unit, which plugs into the telephone line, and a comfortable pendant which goes around the wrist or neck. All attachments are included in the Careline package. The Careline alarm can easily be installed and tested by the user. Once the test is complete, the user will be connected to our 24-hour care team. In an emergency, the alarm user simply presses the red button on their pendant and the Care Team will respond. The situation is assessed over the base unit's loudspeaker and help if found in the form of emergency contacts and, if needed, the emergency services.
24-Hour Care and Support
Our highly-trained Care Team play an important part of the Piper Alarm service. The team have been trained to deal with a number of emergency situations, so that they can reassure and advise in the best way possible. Our Care Team are available 24/7, 365 days a year to ensure our alarm users can always call for help.
When they receive an alert call, a member of the team will dial through to the alarm user through their base unit loudspeaker. They will ask the user what has happened and if they're ok, before calling for help.
They will call for emergency contacts - friends, family and neighbours - and ask them to attend urgently. The emergency services will also be contacted if they are required.
Emergency Contacts
We reccommend that all alarm users have at least one emergency contact on their Careline profile, if possible. If you don't think you're able to list an emergency contact on your loved ones new Piper Alarm, we advise having a Key Safe in place which can be bought online at the same time as the alarm.
A powerful little pendant
The pendant which accompanies the Careline alarm's base unit has some useful features:
It's lightweight, comfortable and discreet.
It can be worn around the wrist or neck.
It's waterproof for use in the bath or shower.
It has a range of around 100 metres for use in the garden.
Supporting independence
Careline are committed to helping vulnerable people stay safe and confident at home. People want to stay in the comfort of their own homes and our personal alarm service can help them to achieve this. Careline is a name people know and trust, we have helped countless peoples across the UK to live a happy and independent life.
Next day delivery
Careline offers free next day delivery on all of our alarms and key safes. If a Careline alarm is ordered before 5pm, it will be delivered the next working day. This means our customers can be set-up within 24-hours of ordering. If our customers change their minds about having a Careline alarm in their home, we also offer them a 30-day money back guarantee.
Make a Referral
We accept referrals from doctors and nurses, as well as friends and family. If there’s somebody you believe could benefit from a Careline Alarm please make a referral and we’ll be in touch shortly to see how we can help out.