Easy-to-set-up digital alarm with fall detection. Neck or wrist option.
- Speak through the base unit
- In-home and garden
Our Telecare Alarm features
24/7 UK-Based Team
Our experienced Emergency Care Team is based in Norfolk and available around the clock. When you call, you'll speak to real people who can arrange the right help quickly.
UK Digital Switchover Ready
Future-proof technology that works seamlessly with the UK's new digital phone network. While older analogue alarms will stop working, our Careline365 digital personal alarms are designed to keep you connected throughout the switchover and beyond.
Locating you in an emergency
Our GPS Pendant Alarm and Personal Alarm Watch can locate you in an emergency. When you activate your alarm, our GPS technology helps us locate you quickly, whether you're at home or out and about. This means help can reach you faster, and your family can have peace of mind knowing we can always find you.
Automatic Fall Detection
Our fall detection technology uses sensors to automatically detect when you've had a fall. If a fall is detected, your alarm instantly connects to our UK-based Care Team - even if you can't press the button or speak to us, we'll still arrange help for you.
Our commitment to our members.
UK Based Emergency Care Team
UK Based Emergency Care Team
Our people are our service, and your care is in our hands. We never outsource our team or your safety.
Here For You At Any Moment
Here For You At Any Moment
We're here for you every second of every day and night, ready to respond at just the press of a button. No matter when you need us, we'll always be there.
We Answer in Seconds
We Answer in Seconds
We know how important it is to hear hello in a moment of need. Our own technology, service, and team work together to give you a fast response and the best care when it matters most.
In July, our average response time to speak to a member of our team, not an automated system, was 14.3 seconds.
Trusted Partner of the NHS
Trusted Partner of the NHS
Since 2022, NHS trusts across the UK have been referring patients to us because they trust our reliable, compassionate care. When the NHS refers us, you know you're in safe hands.
How our Telecare Alarms work
Simple Setup
Our personal alarms are simple to set up - just plug them into mains power and you're ready. For the strongest possible connection, we recommend connecting it to your broadband as well. Every telecare alarm comes with a clear, step-by-step guide that shows you exactly how to get everything working. If you need any help during setup, our team is always here to talk you through it.
Press for Help
Wear your telecare pendant or wristband anywhere around your home and garden. Press the button to connect directly to our UK-based Care Team through the base unit's clear speaker system. If your plan includes fall detection, the alarm will automatically call through if a fall is detected - no need to press anything. Help will be called if you can't press your pendant.
Speak to our Care Team
Our experienced Care Team will talk to you to understand what's happened and assess your situation. They'll determine the right level of help needed - whether that's reassurance, contacting your emergency contacts, or calling emergency services. If for any reason you can't speak to our Care Team, don't worry - they'll still follow emergency procedures to ensure help is sent to you.
Help is Arranged
Our Care Team will contact your chosen emergency contacts and arrange the right assistance - whether that's a family member popping round or the emergency services. We'll keep you informed throughout, so you'll always know help is on its way and never be left wondering what's happening.
Complete Plan with Fall Detection
Essential+ Plan
GPS Pendant with Fall Detection
Complete Personal Alarm Plan
with Fall Detection
Essential+ Personal Alarm Plan
Easy-to-set-up digital alarm. Neck or wrist option.
- Speak through the base unit
- In-home and garden
GPS Pendant Alarm Plan
with Fall Detection
Pendant with fall detection provides peace of mind at home or on the go.
- Speak through the pendant
- In and out of the home
“Mum fell on her front room floor, her alarm activated and an operator talked to her until we arrived. I don’t know what would have happened to mum if she had not had her alarm.”
“Not only has it given me my independence, my children have the security of knowing help is available 24/7. Don't know why I didn't have this sooner, really can't fault it.”
“My mum has only had careline a couple of weeks and the peace of mind that the service has given our family has been a great relief. The staff are so helpful and friendly to talk to."
Our recommended telecare personal alarms.
Our recommended telecare personal alarms.
SAVE £160
Essential+ Plan
Easy-to-set-up digital alarm. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
From
£16.99
£30.32
View Product
£16.99
per month when paying annually.*
SAVE £160
Complete Plan with Fall Detection
Easy-to-set-up digital alarm with fall detection. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
- Fall detection
From
£19.99
£33.32
View Product
£19.99
per month when paying annually.*
SAVE £125
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
From
£22.99
£33.40
View Product
£22.99
per month when paying annually.*
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
* Promotional terms and conditions apply. For details please see here
Unsure which telecare personal alarm is right for you?
Choosing a personal alarm doesn’t have to be confusing. Answer a few quick questions and we’ll match you with the alarm that fits you best.
Careline365 is here to support you 24/7
If you have any questions or need advice finding the right service, please don't hesitate to give our team a ring; they're here to help.