Here for you, when it matters most.
Gain peace of mind with our emergency Care Team by your side 24/7. Find an alarm that fits your needs.
Our commitment to our members.
UK Based Emergency Care Team
UK Based Emergency Care Team
Our people are our service, and your care is in our hands. We never outsource our team or your safety.
Here For You At Any Moment
Here For You At Any Moment
We're here for you every second of every day and night, ready to respond at just the press of a button. No matter when you need us, we'll always be there.
We Answer in Seconds
We Answer in Seconds
We know how important it is to hear hello in a moment of need. Our own technology, service, and team work together to give you a fast response and the best care when it matters most.
In July, our average response time to speak to a member of our team, not an automated system, was 14.3 seconds.
Trusted Partner of the NHS
Trusted Partner of the NHS
Since 2022, NHS trusts across the UK have been referring patients to us because they trust our reliable, compassionate care. When the NHS refers us, you know you're in safe hands.
Peace of mind made simple.
To find the right service for you, please select where you would like to use your alarm.
SAVE £160
Essential+ Plan
Easy-to-set-up digital alarm. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
From
£16.99
£30.32
View Product
£16.99
per month when paying annually.*
SAVE £160
Complete Plan with Fall Detection
Easy-to-set-up digital alarm with fall detection. Neck or wrist option.
- In-home and garden only
- Speak through the base unit
- Fall detection
From
£19.99
£33.32
View Product
£19.99
per month when paying annually.*
SAVE £135
Personal Alarm Watch with Fall Detection
Discreet watch providing peace of mind at home or on the go.
- In and out of home
- Speak through the watch
- Fall detection
- Shares location in an emergency
From
£21.99
£33.24
View Product
£21.99
per month when paying annually.*
SAVE £130
Personal Alarm Smart Watch Samsung Galaxy Watch7 Small/Medium
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
From
£28.99
£39.83
View Product
£28.99
per month when paying annually.*
SAVE £130
Personal Alarm Smart Watch Samsung Galaxy Watch7 Medium/Large
Exclusive Samsung watch, one press for 24/7 support.
- In and out of home
- Speak through the watch
- Shares location in an emergency
From
£28.99
£39.83
View Product
£28.99
per month when paying annually.*
SAVE £125
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
From
£22.99
£33.40
View Product
£22.99
per month when paying annually.*
SAVE £125
GPS Pendant Alarm
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Shares location in an emergency
From
£18.99
£29.40
View Product
£18.99
per month when paying annually.*
Essential Plan Requires an Analogue Landline
Analogue alarm, not compatible with the landline to digital switchover.
- In-home and garden only
- Speak through the base unit
- We recommend a digital alarm
£9.99
View Product
per month when paying quarterly.*
No results were found for your current selection. Please try adjusting your filters or making a less restrictive choice.
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
* Promotional terms and conditions apply. For details please see here
How our alarm service works.
Press for help
Press for help
Press your alarm button and connect instantly to our UK Care Team. If your alarm has fall detection, it will automatically call us if it senses a fall.
We answer in seconds
We answer in seconds
Our team speaks to you, understands your situation, and arranges the right help. If you can't speak, we'll still ensure help is arranged.
Help is arranged
Help is arranged
We contact the emergency services, your family, or neighbours. To ensure you get the help you need when you need it most.
Hear from our members and their families.
“Mum fell on her front room floor, her alarm activated and an operator talked to her until we arrived. I don’t know what would have happened to mum if she had not had her alarm.”
“Not only has it given me my independence, my children have the security of knowing help is available 24/7. Don't know why I didn't have this sooner, really can't fault it.”
“My mum has only had careline a couple of weeks and the peace of mind that the service has given our family has been a great relief. The staff are so helpful and friendly to talk to."
Careline365 FAQs
We provide an advanced alarm system that provides peace of mind to those who want extra reassurance on the go. The GPS Alarm can send a signal from anywhere, using GPS tracking technology to help our team send support wherever it is needed.
Find out more by calling our team on +448001013333.
Our response team are specially trained to provide assistance after an alarm activation. If, for any reason, you cannot speak to our response team or we cannot hear you, we will assume that it is an emergency and alert your emergency contacts and the emergency services.
If you require medical assistance, our response team will contact the emergency services on your behalf. The emergency services will also be called if you are unable to respond to our team.
No, Careline alarms do not require a mobile phone connection. They use either your home phone line or an inbuilt SIM card to send alerts to the Careline365 response team.
Call on 0800 030 8777 to discuss which connection is best for you.
Our Careline alarms are provided on a rental basis. The price of the plan includes the hire cost of the equipment, the 24/7 monitoring of the system, and any technical support that may be needed for the duration of the plan.
They are Water-Resistant for use in the bath or shower.
Free next day delivery
Order before 5pm to receive your order next day. Your alarm can be setup within 24-hours of ordering.
Money back guarantee
We believe in our Careline alarms. If you change your mind, we offer a 30-day money back guarantee2.
24/7 customer service
Our team are always available to answer your questions, supporting customers and their loved ones alike.
Lifetime guarantee
We deliver real value without compromising on quality. All our plans come with our lifetime warranty.
Proud Partners of